SVS Vision - Retail Receptionist - Troy, MI

SVS Vision, Inc.•Troy, MI

12h•Onsite

About The Position

SVS Vision is seeking a Retail Receptionist to create a positive first impression for patients entering their stores. As part of a team of eye care professionals, receptionists will assist clients over the phone and in person, build relationships with patients, and ensure a positive patient experience from start to finish. A basic understanding of optical aids is beneficial. The role involves supporting the optical store team by greeting patients, answering phones, booking appointments, managing patient files, and assisting with other non-vision-influencing tasks.

Requirements

High School Diploma or equivalent
Previous experience in an office is preferred
Basic computer skills
Able to handle multiple customer interactions/phone calls at a time
Excellent organizational skills
Able to work cross-functionally with excellent attention to detail and follow through
Solid interpersonal relationship skills
Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
Able to read and write at a high school graduate level
Able to sit or stand for extended periods of time
Able to operate various office equipment (e.g., tablet, personal computer, telephone, fax machine, copier, etc.)
Ability to lift 10 to 20 pounds
Ability to see (Near, Distance, Color, and Depth Perception)
Manual and finger dexterity, as well as hand/arm steadiness
Ability to grip and hold items
Good eye and hand coordination
Able to operate a cash register, various optical equipment and tools
Ability to adapt to changing policies and duties required for the business
Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
Ability to travel between offices as needed to support patient care
Able to travel independently to support Company objectives and personal development

Nice To Haves

Supplemental earning potential by scheduling patient appointments
Free designer glasses every year
Incredible discounts

Responsibilities

Greet patients and customers
Answer the telephone in a professional manner
Book appointments accurately
Confirm appointments
Process transactions in the optical billing and point of sale systems
Process medical billing information, including uploading all supporting documents to EHR, such as IDs, Insurance cards, Insurance Plan sheets, and charts
Organize and file patient and customer records
Other duties as assigned