Retail Receptionist Part Time

Visionworks•Elizabethtown, KY

2d•Onsite

About The Position

The Retail Receptionist will greet and assist customers, schedule appointments, verify insurance coverage, maintain accurate patient records, and assist with preliminary testing under the Optometrist’s supervision. Key responsibilities include medical coding, insurance research, and billing. The role involves managing appointments, answering patient questions, handling check-ins and check-outs, collecting payments, and performing various front desk tasks. Additionally, the receptionist will conduct preliminary testing data collection, call for and follow up on insurance preauthorizations, and maintain the reception area. Customer interaction also includes offering current promotions, discussing pricing guidelines, and explaining the benefits of the discount club card. The position requires maintaining outside and internal Doctor Referral logs for medical patients.

Requirements

One year of experience.
HS diploma, GED or 1-5 years of equivalent related job experience.
Work changing schedules to meet business demands.
Work inside location.
Strong organizational skills.
Speak clearly and effectively.
Calculate and manipulate numbers/data.
Read English.
Problem solving/reasoning.
Meet customer expectations.
Work under stress with interruptions and deadlines.
Follow procedures and instructions.
Use computer effectively and view computer screen.
Exhibit empathy in all interactions.
Must be detail orientated and well organized.
Must be able to communicate clearly and effectively with other associates and clients.
Must be energetic and self-motivated.
Must be a team player.
Must be able to problem solve.
Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.
Comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI).
Adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

Nice To Haves

Optical experience preferred.

Responsibilities

Medical coding, Insurance research, and billing.
Greet and assist customers.
Schedule appointments according to the Resources Scheduling guidelines.
Answer the phone, answer patients’ questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
Perform preliminary testing data collection as directed.
Maintain complete and accurate patient records.
Call for insurance preauthorization.
Follow up on hold authorizations.
Clean and maintain the reception area.
Offer current promotions and pricing guidelines to customers.
Discuss benefits and features of the discount club card with customers.
Maintain outside and internal Doctor Referral log for medical patients.
Offer current promotions and starting prices to customers.