Retail Receiving Support Associate, Fayette Mall - Flex

Macy's • Lexington, KY

4h • Onsite

About The Position

As a Receiving Colleague, also known as a Back of House colleague, you will play an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience. From receiving and organizing merchandise to picking, packing, retrieving orders from our back-of-house storage and delivering them curbside to the customer; monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders, and you’ll help keep the stockroom and sales floor running efficiently. You'll also play a key part in customer interactions - greeting shoppers warmly, resolving issues, and delivering orders curbside with care. Your attention to detail, teamwork, and commitment to operational excellence will directly impact both customer satisfaction and overall store performance. This role goes far beyond just being a behind-the-scenes support colleague. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you!

Requirements

• Flexible availability, including days, evenings, weekends and holidays
• Regular, dependable attendance and punctuality
• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Comfortable communicating and collaborating with customers and colleagues
• Meeting daily sales goal challenges
• Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture
• Can adapt to changing priorities
• Can work on your own but are great with team dynamics
• Talking
• Lifting
• Constant moving
• Standing for at least two consecutive hours
• Lifting at least 30lbs.
• Stooping
• Kneeling
• Crouching
• Climbing ladders
• Reaching, including above eye level
• Close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology, including handheld equipment, cash register and ability to process register transactions

Responsibilities

• Receiving and organizing merchandise
• Picking, packing, and retrieving orders from back-of-house storage
• Delivering orders curbside to the customer
• Monitoring alerts to ensure timely completion of Buy Online Pickup In-Store (BOPS) orders
• Keeping the stockroom and sales floor running efficiently
• Greeting customers warmly
• Resolving customer issues
• Recovering the floor and fitting rooms
• Updating signs and pricing
• Restocking merchandise
• Supporting merchandise moves
• Organizing the stockroom
• Completing orders
• Supporting teammates with honesty, care, and collaboration
• Achieving sales goals

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees