Retail Readiness Specialist

Scout Motors • Charlotte, NC

5d • Onsite

About The Position

Scout Motors is bringing back an iconic American vehicle, electrifying and digitizing it with American innovation. We are seeking a Retail Readiness Specialist to support pop-up retail locations from launch planning through activation close. This role involves preparing operating routines, customer-facing workflows, and issue escalation paths to ensure readiness and a strong customer experience. You will also support the development and execution of the customer journey, document key touchpoints, identify operational gaps, and help teams create consistent handoffs. Additionally, you will develop comprehensive playbooks for Customer Specialists, partner with cross-functional stakeholders, provide operational support for office locations, and leverage AI tools to streamline workflows and drive efficiency. You will define, implement, and monitor key performance indicators for retail readiness and pop-up activation.

Requirements

• 5-7 years of experience in retail operations, automotive retail, field operations, market launch, or a related customer-facing operations environment; management experience is a plus.
• Strong understanding of project management methodologies, software, tools and techniques
• Strong proficiency with standard project management and collaboration tools, including PowerPoint, Excel, SharePoint, Jira, Confluence, and Figma.
• Ability to manage multiple workstreams, prioritize effectively, and keep stakeholders aligned in a fast-moving launch environment.
• Experience with implementation or expert level user of software platforms such as CRM, DMS, TMS, etc.
• Exceptional communication (written and spoken), stakeholder management, planning, and execution skills.
• Experience with implementation or expert level user of software platforms such as Salesforce & SuccessFactors.
• Strong organizational skills and attention to detail.
• A builder’s mindset – comfortable with ambiguity, energized by early-stage challenges, and motivated by the opportunity to create something new
• Minimum of High School Diploma, GED or equivalent required for all roles at Scout Motors, Inc.
• Ability and willingness to travel domestically and internationally as required, approximately 25% of the time.
• Valid driver's license required.

Nice To Haves

• Management experience is a plus.

Responsibilities

• Support pop-up retail locations from launch planning through activation close, helping teams prepare operating routines, customer-facing workflows, issue escalation paths, and day-of execution support to ensure readiness and a consistently strong customer experience.
• Support the development and execution of the customer journey from first visit through delivery by documenting key touchpoints, identifying operational gaps, and helping teams create consistent handoffs across each customer interaction.
• Develop comprehensive playbooks for Customer Specialists to standardize processes, reinforce best practices, and support consistent customer experiences.
• Partner with cross-functional stakeholders across Aftersales, Digital, Training, Human Resources, and other key departments to align Retail Sales Operations programs, processes, and initiatives with Scout's broader business objectives and customer experience strategy.
• Provide operational support for Scout Motors office locations as needed, while maintaining primary focus on retail readiness, market activation, and customer-facing launch support.
• Leverage AI tools and emerging technologies to streamline workflow development, enhance documentation processes, improve operational analysis, and drive efficiency across Retail Sales Operations.
• Define, implement, and monitor key performance indicators for retail readiness and pop-up activation, including metrics related to productivity, customer satisfaction, operational execution, and location performance.

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans
• 401(k) program with: An employer match and immediate vesting
• Generous Paid Time Off including: 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED