Retail Programs Specialist

American Tire Distributors

13d•Hybrid

About The Position

The Retail Programs Specialist reports to the Marketing Programs Manager and is responsible for overseeing and managing all program enrollments, including manufacturer incentive programs and retail franchise programs. They ensure accurate documentation, timely communication with the Field Sales team, and maintenance of enrollment records to align with manufacturers' records.

Requirements

High School or GED degree
1-2 years of related experience preferred
Attention to Detail
Communicates Effectively
Decision Quality
Costing and Budgeting
Data Collection and Analysis
Database User Interfaces and Queries
Ensures Accountability
Interpersonal Savvy
Manages Complexity
Nimble Learning
Plans & Aligns
Spreadsheet Expertise
Review and Reporting
Situational Adaptability
Tech Savvy
Database Reporting
Business Insights
Document Management
Customer-Focused
Financial Analysis

Nice To Haves

Ability to use spreadsheet software.
Leverage spreadsheet, database reporting, and document management tools to create, review, and maintain accurate reports for various audiences.
Ensure clarity and effectiveness in communication of data insights and reporting outputs.
Address customer and manufacturers concerns and resistance with a calm, solution-focused approach.
Make timely, informed decisions that balance customer expectations with organizational goals while managing multiple priorities effectively.
Quickly establish trust with the customers and manufacturers by building rapport and strengthening connections.
Demonstrate a willingness to help, acknowledge their needs, and maintain clear, professional communication while avoiding unnecessary jargon.
Anticipating and balancing the needs of multiple stakeholders including the customers and manufacturers.
Prioritize and plan work to meet commitments aligned with organizational objectives.
Adapt to changing customer goals and environments while maintaining focus on delivering consistent results.

Responsibilities

Manage monthly uploads of sales and program data from multiple sources, ensuring accuracy in file formatting, data mapping, and system integration to support rewards calculations and eligibility.
Serve as the primary point of contact for manufacturers and customers, providing clear and timely updates on enrollment status, including approvals, denials, cancellations, and program changes.
Support special projects to ensure systems remain accurate, up to date, and optimized.
Reconcile enrollment and performance data across internal systems, manufacturers, and third-party partners to maintain a single source of truth.
Compile and analyze monthly and quarterly reports, identifying trends and data anomalies that impact program effectiveness.
Monitor dealer performance against program criteria and support the calculation and distribution of rewards, rebates, and incentives based on predefined rules.
Maintain process documentation, recommend enhancements to improve efficiency and accuracy, and partner with marketing, sales, DOS, and Financial Services teams to support program execution and communication.
Build strong customer relationships through proactive outreach, order coordination, account and program updates, and issue resolution.