Retail Program Supervisor

Coolray Heating and Cooling Tennessee • Nashville, TN

10d • $55,000 - $65,000 • Onsite

About The Position

Coolray is looking for a Retail Program Supervisor to oversee its growing retail partnerships across ten Home Depot locations throughout the Nashville market. This role involves coaching retail representatives, supporting store performance, recruiting top talent, partnering with retail management, and ensuring every location delivers an outstanding customer experience. The ideal candidate is a retail leader who thrives in the field, develops high-performing teams, and enjoys making an immediate impact.

Requirements

• 2+ years of retail leadership experience preferred
• Multi-location leadership experience is a plus
• Recruiting, interviewing, and coaching experience preferred
• Valid driver's license with an acceptable driving record
• Ability to travel daily between assigned retail locations
• Flexible schedule including occasional evenings and weekends as business needs require
• Must be comfortable working independently across multiple locations
• Must thrive in fast-paced, customer-facing environments
• Must enjoy recruiting, coaching, and developing talent
• Excellent communication and problem-solving skills
• Comfortable using technology and reporting tools

Nice To Haves

• Experience as an Assistant Store Manager
• Experience as a Store Manager
• Experience as a District or Area Manager
• Experience as a Field Trainer
• Experience as a Retail Operations Supervisor
• Experience as a Sales Manager
• Experience as a Staffing or Recruiting Leader
• Experience as a Multi-Unit Retail Leader

Responsibilities

• Leading, coaching, and developing Retail Sales Representatives
• Recruiting, interviewing, hiring, and onboarding top talent
• Conducting regular visits to all assigned retail locations
• Driving team performance through coaching, accountability, and recognition
• Partnering with Home Depot and Costco leadership to strengthen relationships
• Managing schedules, staffing levels, and event coverage
• Monitoring KPIs, lead generation goals, and overall program performance
• Identifying opportunities to improve customer engagement and conversion
• Supporting new store launches, promotional events, and seasonal initiatives
• Resolving operational challenges quickly while maintaining a positive customer experience
• Creating an engaging, energetic culture focused on growth and results

Benefits

• Generous Compensation $55,000–$65,000 annually (based on experience) plus bonus
• Company vehicle provided
• Medical, Dental & Vision Insurance
• Health Savings Account (HSA)
• 401(k) with 30% Company Match
• Life Insurance
• Short-Term & Long-Term Disability
• Generous Paid Time Off
• Ongoing leadership development and professional training
• Career advancement opportunities within a growing organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed