Retail Program Manager

Allgood Plumbing, Electric, Heating, Cooling•Atlanta, GA

2d•$60,000 - $65,000•Hybrid

About The Position

Allgood Plumbing, Electric, Heating, Cooling, part of American Residential Services (ARS), is seeking a Retail Program Manager. ARS is the largest provider of residential heating, cooling, and plumbing services in the U.S., with over 7,000 employees across 60+ service locations. We have been delivering exceptional service to homeowners since 1975. This full-time role involves managing retail sales associates to meet lead goals, overseeing their schedules and performance, and ensuring service center success. A significant portion of the role involves field work, coaching associates, and collaborating with retail store management.

Requirements

2+ years of proven sales experience required
Ability to work evenings and weekends with minimal supervision
Comfort reading and applying technical training materials

Nice To Haves

Prior supervisory or team leadership experience preferred
Strong interpersonal, organizational, communication, and sales skills
Related experience, advanced training, or equivalent education may be considered

Responsibilities

Recruit, train, and manage retail sales associates (SSAs) to meet daily and weekly lead goals
Oversee SSA schedules, performance, and activities to drive service center success
Hold weekly team meetings to inform, motivate, and track progress vs. goals
Train SSAs on product knowledge (seasonal changes, IAQ materials, HVAC systems, etc.)
Build a competitive, engaging environment through internal lead contests and challenges
Spend 60–65% of your time in the field coaching SSAs and working with retail store management
Develop strong working relationships with retail store staff and area management
Communicate performance updates and staffing changes to retail partners
Coordinate and execute store events with active involvement from store leadership