Retail Program Manager

Johnson Controls•Boca Raton, FL

14h•Remote

About The Position

Sensormatic Solutions, a leader in Loss Prevention, Inventory and Shopper Engagement Solutions, is looking for a Program Manager to lead global ServiceMax implementation projects. In this role, you will work across transformation leaders, functional business leaders, and IT teams to define scope, build disciplined plans, and deliver programs that meet schedule, budget, and quality expectations. This is a hands-on program leadership role for someone who can bring structure, clear communication, and strong execution to complex global implementations. You will lead end-to-end planning and delivery, ensure functional teams stay aligned to program objectives, and provide leadership with clear, concise status on progress, risks, issues, and decisions.

Requirements

Bachelor's degree.
5-8 years of project management experience in a large multi-unit organization.
Experience with systems implementation projects.
Strong communication, negotiation, analytical, and critical thinking skills.
Ability to work collaboratively in a global environment with cultural adaptability.
Experience managing virtual and remote teams.
Independent, innovative, and responsive working style.
Experience using structured problem-solving approaches and reporting tools, including Microsoft PowerPoint.
Ability to communicate effectively with business, IT, and leadership audiences.

Nice To Haves

Project Management accreditation such as APMP, PMI, Prince2, or equivalent preferred.
ServiceMax experience.
Customer service and delivery experience.
Field service experience.

Responsibilities

Lead global ServiceMax implementation projects from charter through closure, ensuring scope, schedule, budget, and deliverables are managed effectively.
Define the project charter, roles, tasks, milestones, budget, and measures of success.
Develop project estimates, integrated plans, and detailed execution timelines for end-to-end delivery.
Ensure requirements are captured accurately and completely, and support the management of scope changes and change requests.
Coordinate day-to-day execution across functional teams, IT teams, and project resources.
Track progress against milestones, manage dependencies, and maintain project documentation throughout the lifecycle.
Escalate issues, risks, and opportunities as needed and support timely resolution.
Prepare and present program status at regular accountability meetings and leadership reviews.
Support project closure activities, including lessons learned, documentation completion, and handover readiness.
Act as the link between assigned IT teams, business stakeholders, and transformation leadership to keep work aligned and moving forward.
Work closely with transformation and functional leaders to establish a clear program scope, business case, schedule, resources, and success measures.
Run kickoff and working sessions that align the team on objectives, deliverables, expectations, and decision points.
Lead recurring team meetings to track progress, identify blockers early, and convert issues into clear action plans.
Own the program schedule by documenting tasks, owners, dates, dependencies, and percent complete, then reviewing the critical path weekly.
Keep scope under control by documenting, communicating, and obtaining approval for any change before it is added to the plan.
Communicate clearly and honestly with stakeholders, bringing forward risks, unresolved issues, and recovery actions without delay.
Use structured problem-solving, sound judgment, and continuous improvement to remove obstacles and keep delivery on track.
Collaborate across functions with a one-team mindset, respecting different perspectives while focusing on the outcome that matters most.
Own your commitments with accountability and integrity, ensuring decisions are documented and follow-through is visible to all partners.