PRN RETAIL PHARMACY TECHNICIAN

Cencora • Clarinda, IA

2d • Onsite

About The Position

The Retail Pharmacy Technician supports pharmacy service operations at Cencora’s onsite location in Clarinda, Iowa. The role helps ensure accurate prescription processing, continuity of service, compliant workflows, and reliable handling of pharmacy records, supplies, and transactions. It also contributes to workflow standardization and coordination across pharmacy operations.

The technician creates patient profiles and enters prescription and insurance-plan information into the pharmacy information system. The role addresses insurance, reimbursement, and payment issues; prepares medications for pharmacist review; supports inventory and telephone workflows; and assists pharmacists with claims follow-up and information for therapeutic consultations.

Requirements

• Normally requires at least two years of directly related and progressively responsible ambulatory pharmacy experience.
• Pharmacy technician certification from a national technical certification organization, such as PTCB, or comparable certification is required; state pharmacy certification is acceptable if core competencies meet or exceed national certification requirements.
• High school diploma, GED, or equivalent experience required.
• At least two years of experience in pharmacy support, healthcare operations, medication order support, inventory support, patient services, or a related field required.
• Ability to communicate effectively orally and in writing.
• Ability to work quickly and accurately under time and volume constraints.
• Strong interpersonal skills.
• Ability to resolve patient issues quickly and creatively to improve customer satisfaction.
• Familiarity with pharmaceutical products, services, and drug interactions.
• Strong organizational skills and attention to detail.
• Good analytical skills.

Nice To Haves

• Bachelor’s degree program preferred.
• Certification in pharmacy support, pharmacy technician practice, medication handling, inventory control, healthcare operations, or a related field preferred.

Responsibilities

• Create patient profiles in the pharmacy information system.
• Enter prescription plan information into patient profiles to process and adjudicate prescriptions.
• Enter new patient prescription information into the pharmacy information system.
• Address insurance, reimbursement, and payment issues by communicating with insurance providers, patients, and pharmacists.
• Participate in achieving Ambulatory Pharmacy business goals and metrics.
• Retrieve and prepare medication for pharmacist review and verification.
• Prepare inventory reports for pharmacist review and purchasing.
• Submit, receive, and place inventory in stock.
• Answer inbound telephone calls and route them to the appropriate staff based on the nature of the call.
• Assist with reviewing and handling adjudicated prescription claims to ensure appropriate reimbursement, co-pay, and related financials, and follow up on claims deemed inappropriate as directed.
• Provide pharmacists with information needed for therapeutic consultations with patients.
• Work with Pharmacy Benefit Manager companies to resolve plan- and patient-specific adjudication issues.

Benefits

• Medical, dental, and vision care.
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family-building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Training programs, professional development resources, and mentorship opportunities.
• Opportunities to participate in employee resource groups and volunteer activities.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED