Retail Personal Banker Associate II

Fifth Third Bank • Charlotte, NC

13d • Onsite

About The Position

Selected candidates are intended to become a Retail Personal Banker II after completing a 4–8 week onboarding and education program, including rotations in Operations and Sales & Service and a concluding certification. The Retail Personal Banker II role focuses on sales development and relationship building by promoting deposits, loans and fee-based services and retaining customers. The role sells a full range of banking products and services to meet customer needs and provides specialized care and service to existing and prospective customers. It uses the prescribed consultative sales and service process and coordinates with staff on referrals.

The position is accountable for managing risk by exchanging ideas and opinions, raising concerns, and following policies and procedures. It is expected to act in customers’ and colleagues’ best interests, support a positive customer experience, and identify, assess, manage, monitor and report risks within the Bank’s risk appetite.

The role requires travel within the affiliate for training, scheduling flexibility, and travel outside the affiliate for classroom training. The work is performed in a normal office environment and involves extended viewing of computer screens. Location: Charlotte, North Carolina 28277.

Requirements

• College degree, work experience providing transferable skills, or a combination of education and experience.
• Ability to develop comfort with sales activities intended to acquire new consumer household and small business customers and/or cross-sell to established customers.
• Ability to demonstrate understanding of advanced mathematical functions for analyzing credit and financial information.
• Ability to professionally represent Fifth Third Bank in appearance and verbal and written communication.
• Ability to develop working knowledge of Retail policies and procedures and use sound judgment in making decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Nice To Haves

• Experience in the financial industry is preferred.

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build customer profiles and identify current and future financial needs.
• Maintain knowledge of Retail consumer and small business products and services, and recommend appropriate solutions.
• Use CAMP and other approved marketing tools to proactively contact customers and schedule periodic financial reviews.
• Cross-sell to existing customers and conduct directed outside sales activities, such as onsite presentations, business sales calls and community financial literacy events.
• Build working relationships with assigned Mortgage, Small Business, Commercial and Investment partners and refer customers when appropriate.
• Meet or exceed customer experience and individual and team production goals, and contribute to year-over-year revenue growth measured by the Financial Center P&L.
• Guide CSRs on sales and referral processes.
• Promote customer satisfaction through friendly, helpful and professional service.
• Answer customer questions confidently and take ownership of customer issues.
• Keep business information confidential and maintain a position of trust and responsibility.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, maintaining ethical behavior.
• Follow established policies and procedures when opening and servicing Retail products.
• Participate in consumer loan and bankcard processes, owning sourced loans from application through closing.
• Participate in opening and closing the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Stay current on Retail procedures for mitigating fraud and unnecessary risk or exposure.
• Complete onboarding, education rotations and the concluding certification to demonstrate skills for the Retail Personal Banker job family.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed