Retail Partner Manager

Instacart

6d•$134,000 - $170,000•Remote

About The Position

We are currently interviewing Retail Partner Manager candidates for our Retail Team to manage retailers who have signed on to join the platform. In this role, you will have responsibilities including, but not limited to, driving key business insights and recommending scalable growth strategies, implementing new operational processes, managing client needs, project and program managing key internal and external stakeholders and selling new offerings and opportunities. You’ll join the Retail Business Development team, a pivotal group within Instacart that spearheads the development and deepening of our partnerships with retailers across North America. This team's innovative strategies and dynamic industry relationships directly contribute to the shaping of our market presence and commercial success.

Requirements

5-7 years previous account management experience
Excellent communication skills with the ability to distill complex issues
Experience with large data sets and ability to extract business insights from analysis
Strong analytical skills
Comfort with ambiguity and a rapidly evolving business landscape
Solid stakeholder management skills, both for internal and external stakeholders
Quick communication response times
Ability to manage across functions and present to leadership
Creative and structured problem-solver

Nice To Haves

MBA preferred, but not required
Experience in negotiating sophisticated deals with retail, CPG or other commerce based partnerships to drive revenue
High level of overall business acumen and understanding of a variety of partner business models.
Inventive self-starter and creative problem solver who can manage multiple time-sensitive projects simultaneously and hit deliverables with minimal direction
Outstanding deck and presentation skills and ability to create succinct and structured presentations capable of engaging executive-level stakeholders.
Excellent project management, communication, and analytical skills
Thrives in ambiguity and can chart a course with limited direction

Responsibilities

Launch new partners, and manage relationships with existing Instacart retail partners
Establish a deep understanding of Instacart's business operations, including internal processes, functional group strategies, and competitive context
Develop strategic plans to meet retail partners’ needs
Work with cross-functional teams to guide implementation of strategic plans and accomplish goals on tight deadlines
Lead launch process for new partners joining the Instacart marketplace, overseeing catalog setup, marketing and PR, and operations
Perform data analysis to drive key business insights, scalable growth strategies, and detailed execution plans
Establish processes and reporting to help streamline the team’s operations and add value to retailer relationships
Devise strategies to help retail partners grow their business on Instacart
Engage, educate, collaborate, and problem solve with external partners at all levels of the organization