Retail Part Time Keyholder: Georgetown

Framebridge•Washington, DC

20h•Onsite

About The Position

Framebridge is disrupting the custom framing market by offering a delightful experience. We are expanding the market for custom framing and building a beloved brand associated with celebrating life's best moments. To fulfill our mission, we need a great team across e-commerce, retail, design, and manufacturing. We are a growing consumer business operating online and in retail stores, delivering high-quality custom products at an affordable price with a quick turnaround. We aim to delight customers who trust and value us. As a team member of Framebridge, you will: Show Pride: Stand behind our work, sweat the details, and strive for continuous improvement. Be proud to frame the things you love, and show pride in our product and craftsmanship. Embrace Challenges Together: Tackle challenges with creative solutions, knowing that collaboration is key to success. Set big goals and raise the bar together. Adapt & Act: Be creative, solution-oriented, flexible, and proactive. Adapt and act quickly in an environment of constant change. Make It Special: Constantly look for opportunities to make our product and experience special. Making it special is core when building a business where every piece is priceless. Build to Last: Build a product and business that are built to last. Foster lasting relationships within our team and with our customers.

Requirements

Experience as a key holder in a customer service, retail, or hospitality role
An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
Interest in design and excitement to work in a creative environment
Quick and eager learner of new tools, technology, products, and processes
Great time-management, organizational, and problem-solving skills
Adaptability and willingness to work flexible hours, including evenings and weekends

Nice To Haves

Degree in art, design, marketing or relevant fields preferred but not required

Responsibilities

Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
Support onboarding and training great retail team members
Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
Answer questions and troubleshoot issues using sound judgment
Offer suggestions to innovate and improve our retail experience
Help Framebridge deliver on our 100% happiness guarantee
Work a flexible schedule including evenings and weekends that meet the needs of the business