Keyholder (Part-time)

Sézane•Atlanta, GA

4d•$27•Onsite

About The Position

Sézane is seeking a Keyholder to contribute to its journey. The position is based in Ponce City Market in Atlanta, GA. The role involves ensuring a unique customer experience, orienting customers to both in-store and online solutions, utilizing communication channels to promote products, and transmitting product knowledge and sales techniques to customers and employees. The Keyholder will also provide recommendations to floor managers based on customer needs and team knowledge, offer quality concierge service, and act as a relay for the Floor Manager with a 360-degree field vision to ensure an optimal customer experience. They will be available to all employees, lead and empower teams daily, communicate necessary information, foster cooperation, create group cohesion, and manage the team by motivating them and creating a positive work environment. This includes generating enthusiasm through team animations, morning briefings, and information sharing, as well as training new employees. The Keyholder will embody the role of local manager by sharing employee questions with the Floor Manager. They will also be responsible for maintaining the brand image through team grooming and attitude, ensuring the good maintenance of the store, participating in collection setup and follow-up, and ensuring merchandise is maintained throughout the day. Additionally, they will stay updated on fashion trends and competitive intelligence, plan and organize store activity, master Sézane policies and procedures, apply operational processes including cash management, manage specific processing like returns and exchanges, train employees on cash register use and procedures, and ensure the safety of people and property while fighting shrinkage.

Requirements

Passionate about retail
Sense of service and generosity
Posture and proactivity
Ability to lead team by example
Good at supporting and developing employees
Agile
Sparkling and dynamic personality

Responsibilities

Ensure a unique customer experience within your boutique
Demonstrate proactivity, expertise and passion
Orient apartment and web solution (omnichannel)
Use the different Sezane & October communication channels to develop your crop products
Transmit your products, knowledge and sales techniques by demonstrating pedagogy to customers and employees
Propose recommendations and constructive proposals to floor managers by offering you on your knowledge, the needs of the customers, your expertise and the knowledge of the team
Provide quality concierge service by respecting the relevant procedures
Be the Floor Manager relay: Have a 360 field vision to ensure an optimal customer experience
Be available to all employees through your field presence
Lead and empower teams on a daily basis
Communicate the information necessary for the activity
Foster cooperation within the team and between Managers
Create group cohesion and mutual support
Manage your team by motivating it and creating a positive and harmonious work environment
Generate enthusiasm and passion through team animations, morning briefings, information sharing
Train new employees
Embody your role as local manager by sharing employee questions with the Floor Manager
Guarantee the brand image: Be responsible for the incarnation of the brand by the teams (Grooming / Attitude)
Ensure the good maintenance of the apartment
Participate in the establishment of collections and ensure follow-up
Ensure that the merch is maintained throughout the day
Follow fashion trends, ensure competitive intelligence
Be responsible for operations and efficiency: Plan and organize store activity (daily planning)
Master Sézane policies, standards and procedures
Apply and enforce operational processes, in particular cash management (opening and closing)
Manage specific processing processes (returns, exchanges, reservations)
Train Employees in the use of cash registers, the related procedures and transmit them good practices in order to offer the best Customer Experience
Ensure the safety of people and property
Fighting shrinkage