Retail Outlet Supervisor (FT)

Grand Traverse Resort•Acme, MI

1d•Onsite

About The Position

This position oversees the operations in the Gallery as directed by the Retail Manager, maintaining open lines of communication with the Manager and Buyer at all times. The role involves acting as a lead in charge for the shops, ensuring operational guidelines are followed and exceptional guest service is delivered. Responsibilities include maintaining excellent guest service, fostering good employee relations, reporting guest concerns to the Retail Manager, and assisting the Retail Buyer with inventory levels, special orders, and daily/weekly purchasing tasks. The supervisor also aids the Retail Manager with scheduling breaks and work shifts, is responsible for the initial training of new hires, and helps maintain stockroom organization, operation manuals, paperwork flow, Café inventory, and overall cleanliness. Event coordination, full-time coverage in retail shops, and adherence to environmental practices are also key aspects of the role.

Requirements

At least 2 years of retail experience is needed.
Familiarity with Excel and Word.
Able to comfortably interact with guests to build incremental sales and drive revenue.
Ability to articulate in both written and verbal communication.
Must be able to speak, read and write English.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
The candidate must have basic mathematical skills and understand how to read, analyze and assist in the creation of budgets.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.

Nice To Haves

Supervision Experience desirable.

Responsibilities

Acts as lead in charge for the shops, ensuring guidelines are followed operationally and exceptional guest service is delivered.
Maintaining excellent guest service.
Maintain a good rapport with fellow employees and reflect a positive attitude.
Report concerns/issues/ideas from guests to Retail Manager.
Communicating with Retail Buyer to ensure proper inventory levels.
Assist Retail Buyer with special orders, organization of daily/weekly tasks associated with the purchasing process.
Assist Retail Manager with daily break and weekly work schedules.
Responsible for initial training of new hires and placement with proper staff member for further training.
Create and maintain with assistance from staff: organization in stockrooms, operation manual, proper flow of paperwork from transfers to receiving, freshness of all edible products, order and maintain proper inventory of ice cream/supplies for the Café, high standard of cleanliness in all areas.
Handle contracts, set-up and execution of events with guidance from Retail Manager and Buyer.
Full time coverage in Retail Shops along with other assigned tasks.
Must understand and abide by environmental practices of the resort.
Other duties as assigned.