Retail Outlet Supervisor (FT)

Grand Traverse Resort and Spa•Acme, MI

2d•Onsite

About The Position

This position oversees the operations in the Gallery as directed by Retail Manager, maintaining open line of communication with Manager and Buyer at all times. As scheduled, acts as a lead in charge for the shops, ensuring guidelines are followed operationally and exceptional guest service is being delivered. The role involves maintaining excellent guest service, fostering a positive rapport with colleagues, and reporting guest concerns to the Retail Manager. This position also collaborates with the Retail Buyer on inventory levels and special orders, and assists the Retail Manager with scheduling. A key responsibility is the initial training of new hires. The supervisor is also responsible for maintaining organization in stockrooms, creating an operation manual, managing paperwork flow, ensuring the freshness of edible products, managing ice cream and supply inventory for the Café, and upholding high standards of cleanliness. Event coordination, full-time coverage in Retail Shops, and adherence to the resort's environmental practices are also part of the role. Other duties may be assigned.

Requirements

At least 2 years of retail experience is needed
Familiarity with Excel and Word
Able to comfortably interact with guests to build incremental sales and drive revenue
Ability to articulate in both written and verbal communication
Must be able to speak, read and write English
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
The candidate must have basic mathematical skills and understand how to read, analyze and assist in the creation of budgets
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Must be able to pass a background investigation and drug screen as a condition of employment

Nice To Haves

Supervision Experience desirable

Responsibilities

Acts as lead in charge for the shops, ensuring guidelines are followed operationally and exceptional guest service is being delivered
Maintaining excellent guest service
Maintain a good rapport with fellow employees and reflect a positive attitude
Report concerns/issues/ideas from guests to Retail Manager
Communicating with Retail Buyer to ensure proper inventory levels
Assist Retail Buyer with special orders, organization of daily/weekly tasks associated with the purchasing process
Assist Retail Manager with daily break and weekly work schedules
Responsible for initial training of new hires and placement with proper staff member for further training
Create and maintain organization in stockrooms
Create and maintain an operation manual
Create and maintain proper flow of paperwork from transfers to receiving
Create and maintain freshness of all edible products
Create and maintain order and proper inventory of ice cream/supplies for the Café
Create and maintain high standard of cleanliness in all areas
Handle contracts, set-up and execution of events with guidance from Retail Manager and Buyer
Full time coverage in Retail Shops along with other assigned tasks
Must understand and abide by environmental practices of the resort
Other duties as assigned