Entry level operations

The Norfolk Companies•Boston, MA

18h•Hybrid

About The Position

Norfolk Hardware & Home Center is seeking a friendly, outgoing, and detail-oriented individual to join their team as a Retail Operations Support Associate. This role involves interacting with customers to understand their needs and ensure they have everything required for their home projects. The ideal candidate is sales-minded, enjoys problem-solving, is eager to learn, and thrives in a fast-paced environment. This position offers a great opportunity to learn about inventory analysis, purchasing, and retail merchandising, working alongside a team with extensive experience in inventory management. A positive attitude and a willingness to learn are essential.

Requirements

Aptitude for numbers as related to cash handling, units of measure, gross profit
Understanding of purchasing and merchandising principles
Proficiency working with ERP system and Microsoft applications
Ability to prioritize daily demands to meet customer and/or operational requirements
Self directed and able to work with limited supervision

Nice To Haves

3+ year of hardware/building materials industry experience preferred
High level of product knowledge common for a home center
Experience in retail merchandising and planograms
Proficient with Microsoft Office including Outlook, Calendar and Excel
Experience with an ERP/POS system

Responsibilities

Actively review manufacturer price files for accuracy and completeness
Review and layout merchandising according to planograms and able to adjust visually as needed.
Order products and supplies as per negotiated and approved to meet stock levels
Review special order purchase requests for proper authorization to ensure timely purchase of new products
Accurately enter and review all purchase orders
Review backorder data and report trends to management
Distribute weekly discontinued reports to appropriate buyer
Track purchasing activities and measurements through the system compiling analytical reports (Open Purchase Order report, Special Order Report, Cancelled Orders Report)
Accurately maintain all system SKUs. Create/add/remove SKU’s as needed
Work with retail staff to ensure stocking is at correct level and product is merchandised properly
May assist customers on selling floor as needed