Retail Operations Supervisor

HomeTown Pharmacy Inc•New Era, MI

45d•Onsite

About The Position

The Retail Operations Supervisor reports directly to the Director of Retail and administers store operations for retail pharmacies of the company, this includes planning, organizing, developing, implementing, coordinating and directing. The Retail Operations Supervisor acts as a role model of professionalism, ethical behavior, and effective decision making at all times. This position is directly responsible for the operations of the retail pharmacies. This position requires the individual to be on call 24/7.

Requirements

Bachelor’s Degree or a minimum 5 years' experience in the field
Valid driver's license
Strong communication and computer skills
Management experience required
Travel flexibility/availability

Responsibilities

Oversee Retail Store Operations throughout corporation
Support with daily functions of retail operations (Scheduling, maintenance, alarm calls, prescription processing, accounting procedures, inventory)
Create a store plan for each location to include store labor, prescription count, front end sales, employee structure, store hours, forecast of upcoming year based on gross profit from previous year
Act as a liaison between Senior Management and store employees
Communicate store structure to all employees
Assist with accountability of all employees to meet store goals/plan
Support with the annual review process at each location
Assist with daily employee issues
Analyze and evaluate monthly sales reports for each location
Set and implement monthly goals based on sales figures
Teach/train managers to understand sales figures/monthly goals
Oversee different budgeting aspects at each location
Set budgeting goals yearly to meet (Labor, advertising, store inventory, variable expenses)
Teach/ train managers budgeting aspects/goals and assist with implementation
Help facilitate with transition of new pharmacy acquisition or moves
Assist with communication between Managers and store employees
Oversee and Train Regional Pharmacy Technician team
Communicate regularly with Senior Management regarding Corporate issues
Assist with increasing/implementing sales growth
Create, communicate and hold managers accountable for achieving yearly store goals
Understand policy & procedure for all departments of retail operations (Accounting, pharmacy, front end & Corporate handbook)
Oversee retail operations on a routine basis to ensure policy is followed
Assist with employee handbook and benefit awareness
Assist with maintaining a legal and compliant workplace
Oversee and assist with pharmacist scheduling
Support with hiring/firing/discipline/placement /advancement of employees (Testing, certification, Teaching, Training, Mentoring)
Assist with yearly/monthly plans/implementation for advertising (Bag stuffers, signage, newspapers, community events, Give away items)