Retail Operations Supervisor

TerrAscend•Stroudsburg, PA

7d•Onsite

About The Position

Founded in San Francisco in 2011, The Apothecarium began as a patient-focused medical dispensary and has grown into a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey. We’re known for our modern, welcoming spaces, emphasis on education, and unmatched customer service. Whether you're new to cannabis or a seasoned consumer, our highly trained cannabis associates are here to provide personalized, one-on-one consultations to help you find the products that best meet your needs. We don’t just sell cannabis — we create experiences that promote wellness, build trust, and enrich lives. Come see why so many patients and customers choose The Apothecarium as their go-to destination for cannabis. It’s a Joint Effort We believe that How We Work Together Matters. Our priority is to assemble a team that believes not just in what we do but how and why we do it. Our most successful team members know that being of service to our patients, our customers, and each other is what separates us from other organizations. Our continued success is dependent upon bringing together the brightest minds in business with best-in-class cultivation and elevated patient and customer experiences, so we continue to set the standard for the industry. Sound like weed be a good fit? Here’s where you come in. Our next Full-Time Operations Supervisor will focus on back of house store operations, including but not limited to: vault & shrink control, inventory best practices, product receiving, transferring, and preparation. Lead and participate in all Inventory counts and reconciliation. Maintain pre-order/online orders, etc. The Operations Supervisor reports to the GM to drive successful order fulfillment, inventory controls, and back of house efficiencies.

Requirements

Must meet all state and company requirements
Leadership experience preferred
Experience creating and following SOPs
HS Degree or GED required
Ability to learn new tasks and follow directions
Ability to communicate effectively
Reliable, punctual, and consistent
Cannabis knowledge or interest a plus

Nice To Haves

Forklift experience a plus

Responsibilities

Receive product against packing slip/manifest and PO and enter receiving and inventory information into the appropriate software system or systems.
Process shipments by printing labels, affixing labels, and properly storing product in "the vault."
Vault picking, packing, unpacking, and canceling of online orders, quick pick up in store, and curbside pickup (Where applicable).
Work with the AGM and GM to meet all regulatory, compliance, safety requirements.
Correct all violations with a sense of urgency.
Understanding and ability to accurately maintain seed-to-sale tracking, POS System, and MJ Freeway.
Participate and lead all scheduled dispensary inventory counts.
Identify, report, and reconcile any inventory discrepancies with assistance from AGM and GM.
Accurately record, track, and maintain all inventory related data through internal management software and systems.
Maintain/participate in providing detailed and accurate record keeping.
Develop and distribute inventory reporting on a regular basis.
Work with AGM and GM to brainstorm ways to reduce inventory discrepancies and “shrink”.
Responsible for participating in accurate and efficient flow of products from storage to the point of sale, and vice versa.
Update other staff members on inventory processes and procedures.
Ability to troubleshoot and communicate IT related issues to the appropriate parties/channels.
Ensure the Front of House is adequately stocked and replenished in a timely fashion to support the business.
Ability to cover sales floor when needed and successfully engage customers when applicable.
Working with GM to have scheduled shifts to open and close the store including all EOD financials, balancing registers and/or preparing drawers and store for open.

Benefits

Employee Discount (all employees eligible)
15 days PTO
Health, vision, and dental insurance (with telehealth option)
401k with 4% matching (100% vested immediately)
Employee Assistance Program
Paid Parental Leave
Life Insurance
Short & Long Term Disability
Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents.
Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness.
Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance (availability may vary by state—ask your recruiter for details).
Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more.
Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family.
401(k) with Company Match – Save for the future with a 4% company match and immediate vesting.
Pet Insurance – Affordable coverage options to keep your pets healthy.
Employee Discounts – Exclusive savings at any of TerrAscend’s 39+ dispensary locations.
Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.
Disability & Life Insurance – Company-paid protection for life’s unexpected moments.