Retail Operations Specialist
About The Position
The Retail Operations Specialist is responsible for providing support to 250+ retail locations by assisting with sales & lesson operations, policies, projects, and initiatives as designated by Retail Operations leadership. It will be imperative that this individual be committed to clear communication with the organization's support departments, remote store locations and leadership, with an emphasis placed on fulfilling tasks to quality and deadline. It is essential that this role be filled by an individual committed to continuing the high quality, competitive, and contemporary educational environment at Music & Arts.
Requirements
- Bachelor's Degree (4 years experience substitutable)
- 2 years of relevant work experience
- Demonstrated proficiency in Microsoft Office applications (Excel, Word, Powerpoint)
Nice To Haves
- Background in music preferred
Responsibilities
- Provide operations support via email
- Diagnose issues reported by retail employees.
- Troubleshoot transaction issues in retail locations
- Monitor store processes to ensure completion and compliance
- Assist with testing of new retail processes and procedures
- Manage and administer retail commissions, spiffs, contests
- Provide support for retail payroll management and related systems
- Oversee retail communications, including content development, task management and related reporting
- Provide UAT testing for business projects and new retail systems
- Manage recognition program for retail employees
- Additional duties as assigned.
Benefits
- Medical
- Dental
- Vision
- 401K plus company match
- mental health support
- paid sick/holiday/vacation time
- employee discount program
- tuition reimbursement options
- gig leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
