Retail Operations Manager

Sodexo CareersCincinnati, OH
Onsite

About The Position

Grow your career and develop a team that shares your desire to make a difference! Sodexo is seeking a Retail Operations Manager at the University of Cincinnati in Cincinnati, OH, to lead a team of highly motivated staff, deliver exceptional food-focused hospitality, provide outstanding customer service, and deliver detail-oriented dining experiences.

Requirements

  • Bachelor’s Degree or equivalent experience
  • 3 years Minimum Management Experience
  • 3 years of experience in retail operations
  • Strong leadership and excellent communication skills
  • Prior experience promoting national brands with clients and customers in a campus environment
  • Proven client relationship and customer service skills

Responsibilities

  • Identify customer needs and expectations; ensure that Sodexo and customer goals are aligned and met; educate and develop rapport with clients and promote partnerships; promote a customer/client-centered culture that strives to exceed customer and client needs; coordinate all unit catering initiatives to drive sales growth and track results.
  • Maintain and improve service level, resulting in increased customer satisfaction; ensure all HACCP standards are followed; and/or demonstrate resourcefulness and quick responsiveness to client and customer requests.

Benefits

  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement
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