Retail Operations Manager

Universities of Wisconsin • Madison, WI

11d • Onsite

About The Position

Join our Wisconsin Union team as a Retail Operations Manager. Under general supervision, this unique and high-paced position will manage the Hosto Badger Market Café in Levy Hall. It is a convenient place for students to purchase beverages, espresso drinks, snacks, grab n go products and sundries. Duties include providing excellent customer service, hiring and scheduling part-time staff, inventory, ordering food, beverages and supplies, meeting with vendors to acquire new products, monitoring daily sales while maintaining proper sanitation standards.

Requirements

• Experience in retail management, supervision or operations for six months or more
• Knowledge of store operations and customer service standards
• Food and Beverage service knowledge
• Excellent leadership, communication, and organizational skills
• Proficient in Microsoft Office Suite and retail management software
• Serv-safe license currently hold or able to obtain within 3 months of hire
• Able to obtain Seller/server certification within 3 months of hire

Nice To Haves

• Education: High School Diploma / GED - Preferred

Responsibilities

• Audits and maintains retail inventory and completes orders for new products when necessary
• Provides, monitors, and evaluates customer service of retail staff and engages guests by providing information and resolving customer issues and concerns
• Supervises, trains, and/or directs daily operations of staff and a retail facility to adhere to established standards
• Operates and monitors cash handling equipment and related functions; and performs routine financial management activities

Benefits

• generous paid time off
• competitively priced health/dental/vision/life insurance
• tax-advantaged savings accounts
• participation in the nationally recognized Wisconsin Retirement System (WRS)pension fund

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED