Retail Operations Manager
About The Position
Founded in 2009 by sisters Kendall and Libby Glazer, Stoney Clover Lane makes customizable accessories for travel and every day. We make organization interesting. Our goal is to become your #1 accessory brand and the best way to surprise and delight friends and family as your go-to gift purchase. At Stoney Clover Lane, creating a memorable guest experience is our North Star. No detail and no occasion is too small. You can find Stoney Clover Lane online, at select retailers, and in our seven storefront locations. Job Title: Retail Operations Coordinator Location: New York, NY Department: Retail Reports To: Director of Retail Role Overview Stoney Clover Lane is seeking a Retail Operations Coordinator to support and optimize day-to-day operations across our retail locations. This role will help ensure stores operate efficiently, consistently, and in alignment with company policies and brand standards. The Retail Operations Coordinator will partner closely with the Director of Retail, Store Managers, HR, Marketing, and other cross-functional teams to support store operations, staffing, inventory, events, and ongoing operational needs.
Requirements
- Bachelor’s degree in Business Administration, Retail Management, or a related field.
- 3+ years of relevant retail operations experience, including experience supporting or managing store operations.
- Strong organizational and multitasking abilities.
- Sound judgment and decision-making skills.
- Familiarity with retail industry regulations and operational guidelines.
- Proficiency in Microsoft Office and retail management systems.
- Strong communication and interpersonal skills.
- Ability to work cross-functionally in a fast-paced retail environment.
Nice To Haves
- Highly organized and detail-oriented
- Proactive and solutions-oriented
- Strong sense of ownership and accountability
- Able to manage multiple priorities and deadlines
- Collaborative and team-focused
- Strong communicator who can work effectively with Store Managers and cross-functional partners
- Committed to delivering a consistent and elevated guest experience
Responsibilities
- Support daily store operations and ensure compliance with company policies and procedures.
- Coordinate staff schedules, training, and development to support appropriate store coverage and a strong-performing retail team.
- Monitor inventory levels and supply chain needs to support smooth and cost-effective store operations.
- Review sales performance, assist with forecasting, and support operational budget planning.
- Support initiatives designed to improve productivity and sales across all store locations.
- Partner with Marketing to coordinate and execute retail promotional events and campaigns.
- Assist with customer service escalations to support guest satisfaction and protect the Stoney Clover Lane brand experience.
- Develop, document, and implement operational best practices while identifying opportunities to improve processes.
- Partner with HR to help ensure appropriate staffing levels are maintained and performance expectations are supported.
- Ensure store teams follow established safety and security protocols.
Benefits
- Salary Range: $70,000–$85,000, depending on experience
- Hybrid Schedule: 4 days in office and 1 day remote
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
