Retail Operations Manager
Sodexo•Cincinnati, OH
•$74,290 - $96,140•Onsite
About The Position
Sodexo is seeking a Retail Operations Manager at the University of Cincinnati in Cincinnati, OH, to lead a team of highly motivated staff, deliver exceptional food-focused hospitality, provide outstanding customer service, and deliver detail-oriented dining experiences. The role focuses on identifying customer needs, aligning goals, educating clients, promoting a customer-centered culture, coordinating catering initiatives, maintaining service levels, ensuring HACCP standards, and demonstrating resourcefulness.
Requirements
- Bachelor’s Degree or equivalent experience
- 3 years minimum management experience
- 3 years minimum functional experience in retail operations
- strong leadership and excellent communication skills
- prior experience promoting national brands with clients and customers in a campus environment
- proven client relationship and customer service skills
Responsibilities
- identify customer needs and expectations
- ensure that Sodexo and customer goals are aligned and met
- educate and develop rapport with clients and promote partnerships
- promote a customer/client-centered culture that strives to exceed customer and client needs
- coordinate all unit catering initiatives to drive sales growth and track results
- maintain and improve service level, resulting in increased customer satisfaction
- ensure all HACCP standards are followed
- demonstrate resourcefulness and quick responsiveness to client and customer requests
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
