Retail Operations Manager

Advantage Sales & Marketing dba Advantage Solutions • Dallas, TX

9d • Hybrid

About The Position

The Retail Operations Manager (ROM) is primarily responsible for leading and developing an assigned Retail Selling and Merchandising organization. The ROM will oversee a specific segment of clients and/or retailers within an assigned geography. They are responsible for representing the Company and their designated Clients & Customers through the management of retail store coverage, set/project coverage, executing objectives set forth by Clients, Retailers and/or Business Development Managers and related retail leadership. This role is with North America’s leading business solutions provider and offers career growth opportunities.

Requirements

• High School Diploma or GED or equivalent experience is required
• 5+ years of retail experience with associate management
• 1-3 years of successfully managing Retail Merchandisers, P&L, budgeting and forecasting, and managing client expectations either personally or through a team
• Customer and client management
• Excellent written communication and verbal communication skills
• Ability to direct, lead, coach, and develop people
• Microsoft Office Suite proficiency
• Analytical skills
• Excellent customer service orientation
• Strong prioritization skills
• Skill in supervising to include delegating responsibility, training and evaluating performance
• Ability to work effectively with management
• Ability to visualize and plan objectives and goals strategically
• Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Basic computer skills including familiarity with Word, Excel, and Internet usage
• Ability to ensure a high level of service and quality is maintained

Nice To Haves

• Bachelor's Degree in Marketing or Business Management or equivalent experience is preferred

Responsibilities

• Maintain excellent high-performing teams and proactively ensure client Key Performance Indicators are executed consistently by addressing retail issues on an on-going basis.
• Oversee effective and efficient retail routing and approve all related routing decisions for an assigned region.
• Develop people through training and direct organizational and team development initiatives using performance management tools, including: performance reviews, in-store assessments, individual associate development plans & succession planning documentation.
• Source and identify external talent and integrate new associates into the organization as part of a long-term talent expansion strategy.
• Manage, assist and/or develop expense and/or revenue/operating income budget for area of responsibility based on responsible channel of trade and client(s) responsibility.
• Grow base business and add new business.
• Maintain proactive and professional communications across multiple internal and external stakeholders; lead change across responsible retail organization to ensure client and company KPIs are met.
• Maintain working knowledge of company systems including all reporting functions. Interpret retail reporting data and offer actionable insights to course correct and achieve client/retailer performance expectations.
• Outline and implement National policies and programs. Proactively promote the Company’s Strategic Direction and Vision on a day-to-day basis and assure compliance with all National Programs.
• Serve as strategic retail contact for Customers, Company Business Managers, RTLs/ATLs, and Company Department Managers & Sales Directors in each assigned region that affect the Account Team(s). Utilize all elements and resources to meet and exceed team and Client’s requirements.
• Serve as strategic retail contact for all clients in assigned region. Work to build and maintain Client/Retailer partnerships while managing ongoing client goals and KPI objectives. Pursue new Client representation and seek additional business opportunities from existing client base in an effort to add incremental value to our client base.
• Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources.
• May delegate work of others and provide guidance, direction and mentoring to indirect reports.

Benefits

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED