Retail Operations Manager

WHITE ELEPHANT RESORTS MANAGEMENT LLC•Boston, MA

19d•Hybrid

About The Position

White Elephant Resorts is seeking a highly organized, creative, and hands-on Retail Operations Manager to support and grow its retail business across iconic resort destinations in Nantucket, Palm Beach, and Aspen, along with its online storefront. This role involves blending operations, merchandising, e-commerce, and brand storytelling in a fast-paced, collaborative environment. The Retail Operations Manager will oversee the day-to-day execution of retail initiatives across multiple luxury properties while helping shape a cohesive and elevated brand experience both in-store and online.

Requirements

3+ years of experience in retail operations, merchandising, e-commerce, project management, or a related field
Strong organizational skills with exceptional attention to detail
Ability to manage multiple priorities in a dynamic environment
Excellent communication and project coordination skills
Positive, team-oriented attitude with a hands-on approach

Nice To Haves

Experience with Shopify and inventory management systems preferred
Background in luxury hospitality, retail, fashion, or lifestyle brands is a plus
Willingness to travel seasonally to Nantucket and occasionally to Palm Beach and Aspen

Responsibilities

Managing retail operations across Nantucket, Palm Beach, Aspen, and e-commerce platforms
Coordinating seasonal store setups, merchandising refreshes, and inventory management
Maintaining and updating Shopify product listings, collections, imagery, and online merchandising
Supporting product launches, promotions, and retail marketing initiatives
Partnering with creative, marketing, social media, hotel operations, and finance teams
Coordinating with vendors, logistics partners, photographers, and external agencies
Assisting with photoshoots, creative productions, and special retail projects
Helping identify operational improvements that enhance retail performance and guest experience