Retail Operations Manager - Titanic Pigeon Forge

Magic Memories•Pigeon Forge, TN

3d•Onsite

About The Position

We are actively hiring Retail Photo Operations Managers in an exciting and dynamic atmosphere located at our iconic attraction Titanic Pigeon Forge. As a Retail Photo Operations Manager, you will drive teams to achieve goals, run all operational aspects of a high-volume souvenir photography retail operation, and develop, train, and motivate staff to achieve desired guest service and financial results. You will provide floor supervision and administrative duties, ensuring the team stays focused on guest service and sales goals in a fast-paced environment. You will ensure excellent customer service by responding to guest requests, expectations, and needs. You will have the opportunity to meet and interact with people from all over the world.

Requirements

High school diploma or general education degree (GED).
2+ years experience in tourism venue management or 3+ years experience as an Assistant in a high-volume/fast-paced retail environment.
Demonstrated leadership skills with the ability to support teams, develop culture, and demonstrate coaching and ongoing performance management.
Demonstrated ability to meet sales targets and KPIs in a busy environment.
Proven history of building strong, supportive, and effective relationships with operating peers and staff.
Previous experience in the employment life cycle, including recruitment, hiring, monitoring, and performance evaluation of all venue location personnel.
Sound judgment in decision-making, problem-solving, and prioritization of duties.
Ability to demonstrate excellent written and verbal communication skills with customers, management, and cross-functional team members.
Professional communication skills and appearance.
Must be authorized to work in the US.

Nice To Haves

Experience in Retail Souvenir Photography is preferable.

Responsibilities

Drive teams to achieve goals.
Run all operational aspects of a high-volume souvenir photography retail operation.
Develop, train, and motivate staff to achieve desired guest service and financial results.
Provide floor supervision and administrative duties, ensuring the team stays focused on guest service and sales goals in a fast-paced environment.
Ensure excellent customer service by responding to guest requests, expectations, and needs.
Meet and interact with people from all over the world.