Retail Manager - Granbury

Goodwill North Central Texas•Granbury, TX

100d•Onsite

About The Position

The Retail Operations Manager is responsible for the overall operations of the retail store, including personnel management, sales strategies, customer service, and facility maintenance. This role involves leading and developing the store team, ensuring compliance with company policies and procedures, and meeting sales and budgetary goals. The manager will also oversee the selection, training, and performance evaluation of employees, fostering an inclusive and positive work environment.

Requirements

At least three (3) years of experience in retail or a similar active industry.
More than one-year supervisory responsibilities required.
Strong math and communication capabilities.
Leadership skills demonstrated in previous employment and/or position.
Ability to adapt and manage change.
Ability to communicate clearly with customers and other team members.
Ability to coach/train peers or team members.
Ability to guide team members with disabilities and the disadvantaged.
Proven computer skills with a proficiency in Microsoft Office.
Ability to use Point-of-Sale (POS).
Ability to operate Credit Card Draft Capture Terminal and to instruct employees in the proper use of same.
Ability to operate computerized pricing and inventory system.
Documentation to satisfy I-9 requirements.
Background check.
Drug screen.

Responsibilities

Selection, training, and management of personnel.
Ensuring employees understand work rules and addressing inappropriate activities/behaviors immediately.
Coordinating corrective action plans with department head and/or Human Resources.
Maintaining an inclusive and positive work environment.
Communicating with the management team and conducting monthly employee meetings.
Attending all meetings and training as required by the Agency.
Directing and delegating work of the entire store team, including assistants and key holders.
Evaluating employee performance and driving professional development.
Complying with all Agency policies, including Donated Goods Retail standard operating procedures (SOPs), and all safety and security policies and procedures.
Implementing and administering sales strategies including inventory, display, fiscal and personnel scheduling.
Leading and trouble-shooting POS system & strategies.
Maintaining proficiency for tasks required in all workstations.
Maintaining all company records and reports accurately and in a timely fashion.
Overseeing production and rotation of merchandise.
Ensuring quality of merchandise and proper pricing.
Reporting, such as payroll and daily sales reports.
Meeting store sales goals and operating within budgetary guidelines.
Providing excellent customer service and training employees in customer service skills.
Overseeing the daily maintenance and care of the physical store.
Ensuring that all safety and first aid training requirements and related reporting are met.
Making bank deposits/change.