Club Manager-Granbury TX

Planet Fitness-United Fitness Partners•Granbury, TX

1d•Onsite

About The Position

The Club Manager oversees club operations, ensures an exceptional member experience, and maintains the club’s financial stability. The role leads teammates in maintaining a high-energy, judgment-free environment and is responsible for developing the team, driving membership and EFT growth, and achieving operational excellence. The position may involve evolving duties and responsibilities as the business grows.

Requirements

Must be at least 18 years of age.
High school diploma or GED equivalent.
Excellent customer service skills and a high degree of member care.
Previous experience leading teams in a retail or fitness environment.
Self-starter who is motivated and enthusiastic about creating the best member experience.
Well organized, reliable, detail-oriented, and able to work without direct supervision in a team environment.
Must occasionally lift, push, or pull at least 50 pounds.
Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twist, or crouch.

Responsibilities

Grow, develop, and build a winning team using best practices in hiring, training, coaching, and performance management.
Use training tools such as Planet Fitness University to improve teammates’ capabilities and essential learning.
Lead by example and inspire teammates to deliver +1% service, build Raving Fans, and achieve operational excellence.
Develop a plan to drive EFT and membership growth by maximizing club KPIs, including assigned goals for BCM, club tours, employee retention, member engagement, and monthly regional inspections.
Provide timely, professional, solution-oriented responses to member service submissions in Listen 360.
Ensure proper club opening and closing procedures.
Maintain operational and cleanliness standards.
Develop the assistant manager, as assigned, into a future leader through on-the-job training in delegation, accountability, and performance management.
Create an effective schedule that meets targeted labor hours and balances management and teammate support.
Ensure the team knows critical information, including marketing promotions, corporate initiatives, and new or updated policies.
Ensure teammates complete company-provided Respectful Workplace Training and AED/CPR certification within 60 days of hire.