Retail Operations Manager - Full-Time!

Pro Builders Supply Ltd•Town of Cochrane, AB

7d•Onsite

About The Position

Working out of our Cochrane location, and reporting to the General Manager, the Retail Operations Manager plays a pivotal role in the success of our store, overseeing daily operations on the sales floor to ensure a seamless, efficient, and customer-focused environment. You will lead and motivate a diverse team to meet sales targets, while upholding the highest standards of service. This role requires a hands-on leader with strong people management skills, a passion for excellent customer service.

Requirements

High school diploma or equivalent.
3-5 years of experience in a customer service-based leadership role.
Strong leadership and people management skills.
Exceptional sales skills with the ability to train and motivate others.
Excellent verbal and written communication skills.
Experience with POS systems or other computer database systems; computer literate.
Customer-focused with a proven track record of building open and trusting relationships a must!

Nice To Haves

Diploma in Business Administration, or related field a plus.
Conflict resolution and negotiation skills an asset.

Responsibilities

Supervise and lead the retail sales teams, cashiers, and warehouse staff.
Hire, train, manage, and develop staff, including scheduling, performance evaluations, and exit processes.
Maintain a presence on the sales floor, ensuring exceptional customer service and helping to maximize sales.
Resolve employee issues, fostering a positive work environment and high team morale.
Greet and assist customers, process transactions, and resolve escalated customer complaints when necessary.
Encourage and facilitate cross-training of retail staff in various departments to enhance team skills.
Ensure compliance with safety legislation and report any potential hazards.
Work closely with HR on return-to-work schedules and short-term leave management.
Assist with employee onboarding, orientation, and probationary processes for new hires.
Support additional projects and tasks assigned by the General Manager.