Retail Operations Manager (North Indiana Market)

Regions Bank•Fishers, IN

8d•$70,527 - $93,540•Hybrid

About The Position

At Regions, the Retail Operations Manager (ROM) performs an independent quality assurance role in support of risk and operational controls in an average of 25+ branches. ROMs assess risk knowledge and performance via the branch visit process and partner with central groups to provide oversight, support, coaching, and training for the geographies. The Retail Operations Manager position goes beyond reviewing, inspecting operational work in branches, and reacting to issues as they arise. The position will require identifying operational and systematic risks early, investing in strong leaders who can operate independently to create operational excellence, and putting solutions in place so problems do not reoccur. Success in this role is about building a branch network that understands how to solve issues and performs at the highest standards of operational soundness consistently. This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

Requirements

High School Diploma or GED
Two (2) years of experience in managing a team
Five (5) years of branch operational experience
Ability to travel frequently
Good organizational and time management skills
Good Problem-solving skills capabilities
Good verbal and written communication skills
Knowledgeable of branch processes, policies, and procedures
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong work ethic and self-motivation

Responsibilities

Assists branches with complex operational and service issues
Reviews branch processes and procedures
Inspects branches via the branch visit process to check for compliance with control, risk, and security procedures
Coaches and provides guidance to branch associates to address any operational knowledge gaps
Serves as liaison to central support units and business group partners
Works with the Branch Resolution Team, when needed, to ensure timely responses to complaints
Delivers Branch Manager risk management onboarding and training
Meets monthly with Consumer Banking Managers to discuss Branch Risk and Control Assessment findings and issues
Often meets less clearly defined demands and may influence junior colleagues
May act as a mentor junior staff