Retail Operations Coordinator

Goodwill Greater Milwaukee & Chicago•Sturtevant, WI

About The Position

The Retail Operations Coordinator implements strategies to achieve the goals for Retail Services. Provides support to the Retail VP leaders, including the Chief Operations Officer. Provides a wide array of administrative duties and coordination for the Retail teams. RESPONSIBILITY LEVEL: Implements strategies to achieve the goals for Retail Services. Provides support to the Retail VP leaders, including the Chief Operations Officer. Provides a wide array of administrative duties and coordination for the Retail teams. Implements, revises and sustains policies, procedures and programs. Typically works on projects and tasks that span 3 – 12 months.

Requirements

Two years of college education or experience equivalency, and a minimum of 3 years’ experience.
Ability to communicate clearly and concisely, both verbally and in writing.
Willingness to enthusiastically complete both high-level and low-level tasks.
Ability to multitask and quickly adapt to changing priorities with strong organizational skills and attention to detail.
Must be proficient in Microsoft Office Suite.

Responsibilities

Manage calendaring requests for Retail Services Vice Presidents and the Chief Operations Officer, ensuring accuracy, timely planning and communication of appointments.
Provides administrative support in the form of meeting coordination, expense management, scheduling, and material preparation. Partners in the development and maintenance of various materials including communication templates, educational materials, forms, or reports. Participates in key leadership meetings upon request; assists in developing agendas, action items, follow-up and coordination of logistics.
Supports special projects within the Retail team including detail-oriented collaboration with facilities, finance, human resources, IT, and other internal and external partners. Creates ongoing collaboration that optimizes workflow, standardizes processes, and results in operational outcome improvement.
Coordinates and provides logistical support for in person retail events, including room setup, materials, supplies, and catering coordination.
Ensures accurate and timely communication to internal departments; demonstrating leadership to maintain credibility, trust and support with senior and executive management staff.
Researches, prioritizes and follows up on incoming issues and concerns addressed, including those of a sensitive or confidential nature. Determines appropriate recommendation for course of action, referral or response.
Maintains stakeholder confidence and protects operations by keeping information confidential.
Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Periodically serves as a team member or subject matter expert on formal or department projects. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
Problem Solving: General supervision, regular review of work by manager or senior coworker. May be paired with senior team member for development purposes. Uses skills to solve problems of routine complexity; able to identify root cause, interpret data, and resolve issues.
Technical Skills: Fundamental knowledge of professional principles and skills. Works in compliance with established procedures.
Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedules and interest permit.
Responsible for completing other duties/responsibilities as assigned.