Retail Operations Manager

Stoney Clover Lane•New York, NY

1d•$70,000 - $85,000•Hybrid

About The Position

Stoney Clover Lane is seeking a Retail Operations Coordinator to support and optimize day-to-day operations across our retail locations. This role will help ensure stores operate efficiently, consistently, and in alignment with company policies and brand standards. The Retail Operations Coordinator will partner closely with the Director of Retail, Store Managers, HR, Marketing, and other cross-functional teams to support store operations, staffing, inventory, events, and ongoing operational needs.

Requirements

Bachelor’s degree in Business Administration, Retail Management, or a related field.
3+ years of relevant retail operations experience, including experience supporting or managing store operations.
Strong organizational and multitasking abilities.
Sound judgment and decision-making skills.
Familiarity with retail industry regulations and operational guidelines.
Proficiency in Microsoft Office and retail management systems.
Strong communication and interpersonal skills.
Ability to work cross-functionally in a fast-paced retail environment.
Highly organized and detail-oriented
Proactive and solutions-oriented
Strong sense of ownership and accountability
Able to manage multiple priorities and deadlines
Collaborative and team-focused
Strong communicator who can work effectively with Store Managers and cross-functional partners
Committed to delivering a consistent and elevated guest experience

Responsibilities

Support daily store operations and ensure compliance with company policies and procedures.
Coordinate staff schedules, training, and development to support appropriate store coverage and a strong-performing retail team.
Monitor inventory levels and supply chain needs to support smooth and cost-effective store operations.
Review sales performance, assist with forecasting, and support operational budget planning.
Support initiatives designed to improve productivity and sales across all store locations.
Partner with Marketing to coordinate and execute retail promotional events and campaigns.
Assist with customer service escalations to support guest satisfaction and protect the Stoney Clover Lane brand experience.
Develop, document, and implement operational best practices while identifying opportunities to improve processes.
Partner with HR to help ensure appropriate staffing levels are maintained and performance expectations are supported.
Ensure store teams follow established safety and security protocols.