Retail Operations Assistant Manager

Nestle Operational Services Worldwide SA•Tigard, OR

31d•Onsite

About The Position

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us! Reimagine what coffee can be. Reimagine what you can become. Let’s grow together. Join our Washington Square Nespresso as a Boutique Operations Manager, where you will play a pivotal role in ensuring the seamless operation of our retail boutique. You will partner closely with the Boutique Manager and the Assistant Sales Manager to oversee daily store functions, manage inventory, and uphold safety and compliance standards, all aimed at enhancing both employee and customer experiences. This position requires a proactive leader who can effectively guide the back-of-house team while also supporting front-of-house operations. If you are passionate about delivering exceptional service and improving operational efficiency, we invite you to apply.

Requirements

High School Diploma or GED required
3+ years’ experience in retail or customer service industry related profession
Experience in operations or back of house preferred
Proven ability to effectively lead and influence people; leadership experience preferred
Process and detail oriented with a systematic approach to work
Analytical problem solver; capable of identifying areas of inefficiency and creating solutions
Availability to work open and closing shifts, weekends, and holidays
Able to travel up to 10% for required meetings or training

Nice To Haves

1+ years previous experience in an Operations Lead or Manager role
Experience directly supervising a team of 1+ employees
Ability to work on the sales floor on weekends and as needed during the week
Prior experience successfully streamlining operational and organizational processes
Highly tech savvy with MS Office, Adobe, and AI tools

Responsibilities

Partner with the Boutique Manager and Assistant Manager to ensure adherence to Retail Operations Procedures and Best Practices, including implementing safety protocols, managing cash operations, and overseeing stock and inventory management. Responsible for maintaining accurate inventory levels, processing shipments, and ensuring the proper handling of damaged or defective products.
Ensure that all technological systems function correctly by troubleshooting issues and managing IT support tickets. Oversee the racking system and ensure that all equipment is operational, facilitating smooth back-of-house operations.
Maintain, teach, and train employees on the coffee roaster, engraver, and the tasting bar.
Manage the fulfillment of customer orders, including same-day delivery and online in-store pickups, ensuring that all services are executed efficiently and to the highest standards.
Continuously identify areas for improvement within operations to enhance efficiency, productivity, and customer satisfaction. Implement Total Quality Management (TQM) principles while adhering to safety protocols.
Ensure full compliance with health, safety, and environmental policies by conducting regular audits, inspections, and maintenance checks. Lead initiatives to promote a safety-conscious culture and ensure that all employees are certified in Food Safety and CPR as per local regulations.
Guide, support, and coach the back-of-house team of 2, to deliver exceptional customer experience through adherence to operational standards. Step in as the Manager on Duty (MOD) for front-of-house operations, assisting on the sales floor as needed and driving both employee and customer experiences.
Assist the leadership team with various projects and tasks as business needs arise, contributing to the overall success of the boutique.