Retail Operations Analyst

Fencing Supply Group Acquisition LLC • Sandy Springs, GA

6d • Onsite

About The Position

The Retail Operations Analyst is responsible for supporting Fencing Supply Group's national home center retail business by providing day-to-day retail account support, managing order execution, and owning the operational and compliance infrastructure behind our retail programs. Working closely with customers and cross-functional teams, this role helps facilitate efficient order processing, escalate operational issues, track performance metrics, and support ongoing account management activities. This position is ideal for a detail-oriented, customer-focused professional who thrives in a fast-paced environment and enjoys collaborating across departments to deliver exceptional customer experiences. The Sr. Retail Operations Analyst serves as a critical link between national retail customers and FSG's internal teams, helping drive operational excellence and account success.

Requirements

• 2+ years of experience in retail account support, vendor operations, supply chain compliance, or a related field
• Strong organizational skills and attention to detail
• Excellent communication and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Excel and Microsoft Office applications

Nice To Haves

• Direct experience supporting Lowe’s, Home Depot, or a comparable national retailer as a vendor — familiarity with retailer portals, compliance requirements, and deduction processes
• Experience with Syndigo?/?CXH or GDSN for item setup and content management
• Experience working with ERP systems and customer portals (Infor M3 or similar distribution ERP preferred)
• Working knowledge of EDI transactions (850?/?856?/?810) and ASN compliance requirements in a retail vendor context
• Power BI or reporting experience
• Building products, home improvement, or distribution industry experience

Responsibilities

• Provide day-to-day support for Lowe’s, Home Depot, and other retail accounts — managing inbound inquiries, special order quoting, PODs, warranty requests, and store-level issues.
• Own and manage the special order programs for The Home Depot and Lowe’s — including end-to-end order processing, SKU eligibility, pricing maintenance, lead time management, and retailer compliance.
• Own new item setup through Syndigo?/?CXH and GDSN — product data, images, and attributes — ensuring compliance before items go live.
• Monitor EDI performance (850?/?856?/?810), triage failures, and coordinate resolution with IT to maintain ASN compliance and minimize chargebacks.
• Research, dispute, and track retailer deductions and chargebacks; escalate root causes to reduce recurring issues.
• Monitor retail performance data — order drops, fill rate trends, out-of-stock positions, and sales velocity — and proactively flag issues before they escalate.
• Maintain Pro Extended Aisle program content and support invoicing and consignment order tracking.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed