Operations Analyst - Retail Bank Operations

PNC•Pittsburgh, PA

2d•Remote

About The Position

The Operations Analyst is part of PNC’s Retail Bank Operations organization and is based remotely in Pittsburgh or Philadelphia, Pennsylvania, subject to approval and geographic eligibility. Approved remote work must be performed in a quiet, secure, and confidential home workspace; occasional in-office participation may be required based on business needs. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Eastern Time. The role reviews and resolves client rejected orders, establishes standing orders for Cash Vault customers, researches vendor issues reported daily and issues received in group mailboxes, and works on monthly reporting from AML service partners. More broadly, the position executes routine transactions and processes of varying risk and financial value, following established policies and procedures. It may have responsibility for a specialized product or functional area and may involve interaction with external customers. The analyst identifies and escalates exceptions, coordinates with internal service partners, ensures materials and documentation are available, and checks that applicable equipment is operational. The position also responds to inquiries and ad hoc requests, reviews transactions and related documentation for accuracy and compliance, and may contribute to process improvement projects, risk mitigation, quality monitoring, and onboarding or training of new hires. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Knowledge, skills, and abilities appropriate to the role.
Typically less than one year of related experience; related experience or product knowledge may be needed to perform primary duties.
A university or college degree, high school diploma, or GED is typically not required. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus by prioritizing customer needs and satisfaction and using that knowledge to create customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.
Accuracy and attention to detail.
Effective communication skills.
Ability to manage multiple priorities.
Knowledge of operational functions, problem management, process management, products and services, and standard operating procedures.

Nice To Haves

Accountability.
Customer solutions.
Ensuring compliance.
Personal initiative.
Process improvement.
Results orientation.
Risk mitigation strategies.
Standard Operating Procedure (SOP) knowledge.

Responsibilities

Review and resolve client rejected orders in a timely manner.
Set up standing orders for Cash Vault customers.
Research vendor issues identified on daily reports and issues received in group mailboxes.
Work on monthly reporting from AML service partners.
Execute routine transactions and processes using standard policies and procedures.
Identify and escalate exceptions, and partner with internal service partners to route calls, documents, or other items needed to complete transactions.
Interact with external customers as needed to complete transactions.
Ensure appropriate materials and documentation are available and confirm equipment is operational when applicable.
Respond to inquiries and ad hoc requests for a specialized product or function, and provide feedback on workflow and work received.
Review transactions and related documents to verify accuracy and conformance with service levels, policies, and procedures.
Participate in risk mitigation activities, review reports to identify exceptions, monitor quality, and ensure compliance.
May participate in process improvement projects and assist with training and onboarding new hires.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension plan.
Stock purchase plan.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
9 occasional absence days each year, unless otherwise required by law, subject to eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.