Retail Online Sales Representative (Full Time - Day Shift)

Oaklawn•Hot Springs, AR

About The Position

The Retail Online Sales Representative supports Oaklawn's online retail operations by managing merchandise listings, processing customer orders, coordinating shipping and fulfillment, and providing customer service. The role helps grow online merchandise sales, maintain accurate inventory, and deliver a shopping experience that reflects Oaklawn's standards. The position may also assist with in-store retail operations as business needs require and is responsible for keeping back-stock storage areas and warehouses neat, organized, and accessible. Applicants must be at least 21 years old and able to obtain and maintain an Arkansas Non-Gaming License. Applicants must complete a pre-employment drug screen and background check. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be at least 21 years of age.
Minimum of two years of retail experience.
High school diploma or GED required.
Strong computer skills, including proficiency with Microsoft Office applications.
Excellent written and verbal communication skills.
Strong organizational skills and ability to manage multiple orders, tasks, and deadlines.
High attention to detail and accuracy when processing transactions and managing merchandise.
Ability to work independently while communicating effectively with Team Members and leadership.
Demonstrated commitment to exceptional customer service.
Ability to work a flexible schedule, including nights, weekends, holidays, and special events, and the hours necessary to open and/or close the store.
Must be able to obtain and maintain an Arkansas Non-Gaming License.
Must complete a pre-employment drug screen and background check.

Nice To Haves

Additional education in business, marketing, retail management, or a related field.
Previous experience in retail sales, e-commerce, online order fulfillment, or customer service.
Familiarity with online retail platforms, inventory management systems, and point-of-sale systems.

Responsibilities

Manage daily online retail sales activities, including receiving, processing, and fulfilling customer orders.
Maintain and update online merchandise listings, including product descriptions, pricing, photographs, and inventory availability.
Respond promptly and professionally to customer inquiries about merchandise, order status, shipping, returns, and exchanges.
Prepare merchandise for shipment through packaging, labeling, and coordination with shipping carriers.
Monitor online orders for accuracy, timely fulfillment, and customer satisfaction.
Maintain accurate inventory records and coordinate with Retail leadership to ensure merchandise availability.
Assist in identifying new merchandise opportunities and recommending products for online sales.
Support online sales promotions, seasonal campaigns, and special merchandise offerings.
Work with the Marketing Department to promote merchandise through Oaklawn's website, social media, and other digital channels.
Monitor online sales activity and assist with reports on sales performance, merchandise trends, and inventory movement.
Process returns, exchanges, and refunds according to established policies and procedures.
Identify opportunities to improve online shopping processes, customer satisfaction, and sales performance.
Coordinate with Retail Team Members to maintain consistency between online and in-store merchandise offerings.
Maintain accurate customer transaction records and comply with applicable payment processing and data security procedures.
Assist with in-store retail operations as business needs require.
Keep back-stock storage areas and warehouses neat, organized, and accessible.
Perform other duties as assigned.
Comply with all regulatory requirements within the area of responsibility.