Retail Online Experience Advisor - Hybrid (AZ)

DriveTime•Mesa, AZ

10d•Hybrid

About The Position

The Online Experience Advisor contacts customers who have expressed interest in purchasing a vehicle from DriveTime. Working from a centralized location, the Advisor builds genuine connections, answers questions, puts customers at ease, solves problems, meets appointment goals, and provides high-quality customer service. The role supports the sales team and dealerships by guiding customers through the sales process and helping drive dealership visits, appointments, sales, and revenue targets. The position requires frequent customer communication through phone, text, email, and chat, as well as use of CRM and online databases to manage leads. The Advisor works with customers, dealerships, and team members while following company policies and procedures. This role is hybrid in Arizona, as indicated by the job title. DriveTime describes its culture as professional, fun, and high-energy, with opportunities for professional growth. Employment is contingent on successful completion of background and drug screening. The company is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

Requirements

High school diploma required.
Passionate and goal-oriented.
Strong attention to detail.
Ability to work well in a high-functioning team environment.
Excellent verbal and written communication skills.
Timely.
Positive emotional resilience.

Nice To Haves

Associate degree preferred.

Responsibilities

Clearly communicate the sales process to customers to build interest and engagement.
Set, confirm, and follow up on customer appointments through phone, text, email, and chat platforms.
Transition customers to retail locations accurately and convey relevant information.
Use CRM and online databases to manage leads and encourage dealership visits.
Use efficient and effective talk-offs to support appointment-setting success and sales volume.
Create a positive first impression and respond to customers in a way that supports their desired buying experience.
Build professional relationships with customers and dealerships to identify vehicle needs.
Explain the steps of the sales process to customers.
Partner with dealerships to meet monthly sales goals and revenue targets as a contributing member of the Sales team.
Maintain positive working relationships with team members, sales employees, and dealership employees.
Conduct business in accordance with DriveTime policies and procedures.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k)
Company-paid life insurance
Short- and long-term disability coverage
Tuition reimbursement
Wellness program with self-guided coaching and journeys, cash incentives, and medical-premium discounts
Paid time off for full-time roles, including wellness days, holidays, and personal time
Vacation time for part-time employees
In-house gym
Game room with ping-pong, pool, and other games
Social events, company outings, personal rewards, and prizes
Professional growth and promotion opportunities