Retail Nutrition Services Manager

Intermountain Health

6d • Onsite

About The Position

This position is responsible for all aspects of Retail Services within the Culinary Service department in the hospital. This role provides leadership and direction related to the optimal provision of meals and services to guests by creating an exceptional customer experience in the retail setting. This position is responsible for daily retail operations, implementation of system-level best practice standards, organization and management of quality initiatives, regulatory compliance, caregiver productivity, cost-effective service delivery, and realized customer expectations.

Food is more than fuel—it’s comfort, healing, and connection. As a Hospital Retail Nutrition Services Manager, you’ll lead retail dining operations that deliver exceptional service, strong financial stewardship, and a welcoming experience for caregivers, visitors, and the community. In this role, you’ll manage day-to-day retail operations, ensure food safety and regulatory compliance, and build a high‑performing team focused on quality, hospitality, and consistency. Join the St. Vincent Regional Hospital team that’s building toward the future as we prepare for the opening of our new hospital location in 2030. Get ready to reach new heights, ignite your passion, and pursue what matters by cooking with us. St. Vincent Regional Hospital delivers compassionate, quality care to the people of Montana and Northern Wyoming, as it has for more than 125 years. In addition to 30 regional clinics, we offer a number of progressive specialty services. St. Vincent even has a special “hospital within a hospital” just for children, St. Vincent Children’s Hospital. What does it mean to be a caregiver with Intermountain? Check out this video and learn more and discover the “Power of We.” If you are interested in learning more about this role or about Intermountain Health, click here to schedule time with me!

Requirements

• A demonstrated understating of the key functions needed to manage a food retail operation.
• Proven ability to lead service line operations and provide sound people leadership and management skills.
• Food Handler Permit (as required by State) or ServSafe certification is required by first day of work. ServSafe certification obtained within 90 days of hire date if not current.
• Demonstrated ability to work in a commercial kitchen.
• Follows recipes and/or instructions in the preparation of food items and appropriately utilizes commercial cooking equipment
• Demonstrated highly effective verbal, written, interpersonal, and communication skills.
• Experience using word processing, advanced or complex spreadsheet and database applications, internet and e-mail and scheduling applications, as well as computerized tracking systems.
• Certified Dietary Manager (CDM) certification obtained within one year of hire date is required for facilities with an attached LTC unit (HRH and GMH).

Nice To Haves

• Demonstrated ability to lead and manage a diverse team.
• Demonstrated ability to work and navigate the complexities of hospital food service operations
• Demonstrated effective business and financial skills in the food retail industry.
• Demonstrated experience in quality improvement initiatives.
• Restaurant experience.

Responsibilities

• Implements established best practices to deliver exceptional care and service at the appropriate cost.
• Manages employees to ensure that food safety standards and regulatory guidelines are met.
• Establishes financial objectives by assisting in budget planning, forecasting, revenue, and measuring productivity while maintaining a viable financial status.
• Participates and communicates with staff and interdisciplinary committees to share information, resolve conflict, and provide excellent customer service.
• Monitors quality and satisfaction scores.
• Develops and implements plans to achieve desired outcomes consistent with facility and system guidelines
• Manages all human resources functions including hiring, training, mentoring, evaluating, conflict resolution, constructive discipline, and termination.

Benefits

• Comprehensive benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed