Retail Merchandising Support Associate, Scottsdale Fashion Square - Full Time
About The Position
As a Merchandising Colleague, also known as a Front of House Colleague, you help deliver a seamless and inspiring in-store experience. You execute merchandise movement and placement strategies, enhance the visual appeal of the sales floor, maintain organized and shoppable displays, and ensure pricing and promotional signage is accurate and up to date. You provide a visible, welcoming presence, greet customers, and offer assistance. Working with colleagues across departments, you support sales and contribute to a culture of hospitality, positivity, and teamwork. The role includes preparing and maintaining the sales floor, supporting visual merchandising by updating mannequins and resetting floor layouts, and aligning merchandise presentation with company directives. You assist customers with friendly, personal service and product guidance; recover sales floors and fitting rooms; update signs and pricing; replenish merchandise; and support merchandise moves. You also share loyalty program benefits, help customers with their needs, and collaborate with teammates to reorganize departments, restock merchandise, and prepare for the next day. Colleagues work toward sales goals, learn from one another, and strive to improve customer and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to create customer connections, contribute to store sales goals, and participate in sales-boosting events.
- Ability to create a welcoming environment and foster meaningful conversations with customers and colleagues.
- Ability to learn about store products and provide customers with guidance based on their needs and product features and choices.
- Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to work with colleagues at all levels and across departments.
- Ability to meet daily sales goals.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Execute merchandise movement and placement strategies.
- Enhance the visual appeal of the sales floor and maintain organized, shoppable displays.
- Ensure pricing and promotional signage is accurate and up to date.
- Greet customers, offer assistance, and provide friendly, personal service and product guidance.
- Update mannequins, reset floor layouts, and align presentation with company directives.
- Recover the sales floor and fitting rooms, replenish merchandise, and support merchandise moves.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Collaborate with colleagues across departments to support sales and improve the customer experience.
- Reorganize departments, restock merchandise, and prepare the space for the next day.
- Work toward daily sales goals and participate in sales-boosting events.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
