Seasonal Retail Merchandising Support Associate, Queens Center

Macy's • New York, NY

3d • $19 - $27 • Onsite

About The Position

As a Merchandising Colleague, also known as a Front of House Colleague, you use your knowledge of Macy’s merchandise and services to create exceptional customer experiences. You assist with floor relocations, improve merchandise presentation, arrange and maintain product displays, and keep pricing and signage up to date. The role also involves helping customers throughout their shopping journey, maintaining department recovery standards, and working with colleagues to achieve department goals in a fast-paced environment.

Requirements

• No education or experience required.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to handle electronic devices.
• Good understanding of products and ability to guide customers based on their wants, product features, and choices.
• Ability to build customer relationships, achieve sales goals, and participate in pre-selling and sales-boosting events.
• Ability to use point-of-sale technology and applications to support selling and customer orders.
• Self-motivation to maintain product knowledge, follow trends, and complete training through Macy’s educational resources.
• Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
• Ability to collaborate with the team to drive sales and deliver a positive customer experience.

Responsibilities

• Greet and connect with customers in a friendly, genuine way and support a positive shopping experience.
• Ask questions to identify customer needs, recommend products, and suggest options to complete sales.
• Close out customers’ shopping journeys by celebrating their purchases.
• Learn store products, services, loyalty programs, and sales systems to help customers and suggest additional items.
• Maintain department recovery standards, including on the selling floor and in fitting rooms.
• Use technology to update prices, promotions, and product and fixture information in accordance with company guidelines and policies.
• Assist with floor relocations and enhance merchandise presentation by arranging and maintaining displays.
• Work with team members to achieve department goals and maintain a positive work environment.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed