Retail Merchandising & Display Technician

Channel Partner Solutions. • Scottsdale, AZ

7d • Hybrid

About The Position

The Retail Merchandising & Display Technician is responsible for performing break/fix, installation, and ad hoc maintenance, in addition to general merchandising tasks. This role focuses on installing and maintaining retail displays and fixtures, completing planogram resets, troubleshooting and repairing issues, and contributing to the in-store prescription drug collection program. The position is a full-time role with varying weekly hours based on business needs, potentially ranging from 40+ hours to fewer or no scheduled hours in some weeks. Support includes a dedicated Field Manager, paid training (virtual, online, in-store), instructional videos via an app, and a virtual call center for live support.

Requirements

• High school diploma or equivalent required.
• Experience in building displays, fixturing, monitor cabling/connectivity.
• Experience using tools required to maintain displays.
• Experience in troubleshooting and fixing display issues (e.g., light fixtures, malfunctioning buttons, computer/tablet/Smartphone demo-related issues, software reboots, electronic component connectivity).
• Good verbal and written communication skills.
• Detail-oriented and highly organized.
• Ability to independently manage an account base.
• Able to read schematics and correctly connect components.
• Must display a professional demeanor.
• Proficient in using a personal Smartphone/Tablet with GPS functionality to upload photos, report assignment data, reference documents while in-store, and schedule visits.
• Ability to drive on behalf of the company in compliance with company guidelines, with access to reliable transportation.
• Must commit to complete the market area’s minimum weekly or special project hours request.
• Must have a basic toolkit (multi-screwdriver, torx security bit set, hammer, cordless drill, allen wrench, box cutter, rubber mallet, socket set, needle nose pliers, precision wire cutters, crescent wrench, easy off, putty knife, microfiber cleaning cloth, and goo gone).
• Complete/Pass required (break-fix and ad-hoc) paid training requirements, as well as one-off project training, before conducting visits.
• Regularly stand, walk, bend over, reach overhead, crouch, kneel, balance, grasp, push or pull, talk and/or hear, and drive.
• Always lift and carry supplies into the store up to 10 pounds.
• Regularly lift and carry up to 40 pounds.
• Frequently lift and carry up to 25 pounds.
• Occasionally lift up to 100 pounds with support from a 2nd person.
• Work 8 hour resets when necessary.
• Continuous hand/eye coordination and fine manipulation.
• Complete/pass certification (online and in-store) in Best Buy to use machines such as Big Joe/Little Joe and possibly forklifts.

Nice To Haves

• Ability to occasionally travel overnight is required.

Responsibilities

• Install and/or build displays, fixturing, and endcaps, including setup of security, cabling, wiring, monitors/media players, and audio connectivity.
• Troubleshoot and resolve issues to ensure displays are fully functional and meet maintenance requirements.
• Lead teams on multi-rep projects, which may involve full 8-hour days and travel up to 120 miles.
• Meet ad hoc maintenance requirements, including store service within 48-72 hours.
• Troubleshoot and repair display issues independently using provided parts.
• Travel up to 120 miles with paid drive time and mileage.
• Occasionally travel overnight.
• Be available to work a minimum of 32 hours per week, with potential to increase to 40–50+ hours based on business needs.
• Work a standard schedule of Monday through Friday, starting at 8:00 a.m., with occasional weekend assignments.
• Report the status of each store visit accurately to show success in achieving objectives.
• Perform essential merchandising functions, including planogram resets, POP updates, and maintaining correct pricing and signage.
• Build in-store relationships.
• Participate actively in weekly conference calls.
• Complete administrative tasks, including scheduling reports within 24 hours of program launch, entering data/reports same day, and reporting visits by project end date.
• Perform other tasks as requested by management.
• Facilitate the collection of prescription drugs by placing a provided zip tie on the bag and placing it in a holding area in the store.
• Interact in-store only with the pharmacist and/or store leadership for prescription drug collection duties.

Benefits

• Competitive weekly pay and early wage access
• Medical, Dental, Vision, & Supplemental Plan Options
• Accrued vacation and sick time
• 401(k) with employer matching after 12 months
• Paid required training (online, in-store)
• Paid drive time and mileage between stores
• Out of market travel pay (drive time, mileage, per diem, hotel)
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependent, and healthcare costs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED