Retail Merchandiser

BallenIsles Country Club • Saint Augustine, FL

68d • Onsite

About The Position

World Golf Village, located in St. Augustine, FL, is pleased to announce an excellent career opportunity for a Full-Time Retail Merchandiser! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

Requirements

• High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Valid Driver’s License.
• Strong understanding of retail service standards and daily golf shop operations.
• Knowledge of merchandising practices, inventory procedures, and product presentation
• Professional verbal communication and interpersonal skills
• Excellent guest service skills with a positive attitude and strong work ethic
• Ability to work flexible hours based on golf shop business needs
• Manage multiple priorities in a golf club retail environment
• Proficiency in Microsoft Word, Excel, and Outlook
• Comfort using the internet and other digital tools in a professional setting
• Strong time management skills and the ability to prioritize tasks effectively
• Willingness to learn new products, systems, and procedures
• Ability to read and speak English may be required to perform the duties of the job (e.g. the associate may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English)

Nice To Haves

• Basic knowledge of the game of golf preferred

Responsibilities

• Open, operate, and close the golf shop following established procedures
• Answer phones and assist guests with golf shop purchases and product questions
• Operate the POS system and process merchandise sales as needed
• Help create a welcoming, organized golf shop experience with strong guest service
• Support loss prevention by staying aware of guest activity in the shop
• Rotate stock and keep displays clean, full, and visually appealing
• Help create a unique shopping environment through thoughtful merchandising
• Work with retail leadership to support merchandise promotions and seasonal plans
• Assist with training golf shop staff on retail products, procedures, policies, and service standards
• Help support merchandise sales goals through presentation, product knowledge, and service
• Participate in monthly physical inventory counts
• Maintain accurate inventory using Troon merchandising and accounting procedures
• Keep approved in-stock product categories filled at the facility level
• Receive and inspect incoming merchandise shipments to verify quantities, styles, colors, item details, and overall accuracy against vendor invoices and packing slips, and report any discrepancies, damages, or incorrect items
• Prepare merchandise for the sales floor by folding, steaming, tagging, and removing manufacturer tags
• Create, print, and attach product tags to merchandise
• Assist with special product design needs when needed
• Share updates with retail leadership on product levels, local buying trends, and vendor opportunities
• Share guest feedback and customer requests for restocks, new products, and future merchandise opportunities with retail leadership
• Support the retail side of daily golf shop operations
• Help keep golf shop and storage areas organized and ready for daily use
• Follow safe work practices
• Performs other duties as requested
• Maintain regular and reliable attendance

Benefits

• Medical, Dental, and Vision coverage
• 401(k) with employer match (19 years of age and older)
• Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
• Eligibility for Bonuses, Commissions, Service Charge, Employee Meals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED