Retail Merchandiser

The Gasparilla Inn•Boca Grande, FL

About The Position

The Retail Merchandiser receives and processes goods for the Retail Departments, including receiving, tagging, and transporting merchandise to retail outlets. The role plans and manages incoming products, keeps shops stocked and displays merchandise appropriately, tracks inventory, reports shortages or other issues to management, and removes unwanted items from shelves. Other duties include placing orders, merchandising, inventory management, product labeling and distribution, supporting the Retail team, organizing back-stock rooms, setting up displays, and monitoring price changes and promotional signs. Much of the work involves entering new items, tagging them, and distributing them. The position is based on site and remote locations at The Gasparilla Inn and Club in Boca Grande, Florida, with some travel required. It involves working in a restaurant setting and various locations on the property. The employee must maintain knowledge of hotel operations and scheduled activities, follow department procedures, keep retail work areas clean and organized, stock and arrange merchandise, assist guests, answer questions, process guest requests, monitor activity in the assigned area, and support Retail Attendants. The role also requires professional collaboration with coworkers, other departments, and outside vendors.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Minimum of 3 years of high-end retail experience.
Active driver's license to safely drive a golf cart.
Ability to understand guest inquiries and provide responses.
Ability to prioritize, organize, and follow up.
Ability to focus on details and resolve numerical problems.
Ability to multitask in a fast-paced environment and work well under pressure.
Ability to maintain confidentiality of guest and hotel information.
Ability to remain stationary at an assigned post for extended periods.
Ability to work as part of a team with other departments and coworkers.
Ability to work professionally with outside vendors.
Ability to talk and hear while performing job duties.
Ability to perform the physical demands of the role, including extended standing, bending, twisting, kneeling, pushing, pulling, and moderate physical exertion while transporting equipment or supplies of approximately 50 pounds.
Vision abilities required include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Experience in a resort, club, or hospitality environment.

Responsibilities

Receive, process, tag, and transport goods to Retail outlets as directed.
Plan and manage incoming products for the Retail Shops.
Keep stores stocked and arrange merchandise and displays appropriately for customers.
Track inventory levels and report issues or shortages to management.
Remove unwanted items from shelves and maintain organized back-stock rooms and storage areas.
Place orders for specified items when stock is low.
Label and distribute products, and enter new items into the relevant systems.
Set up and break down displays; arrange, price, and rotate products.
Monitor products for expiration, visual appearance, and price changes, and monitor promotional signs.
Assist the Retail team and Retail Attendants when needed.
Complete assigned opening duties in accordance with department and accounting procedures.
Clean and organize the shop during the shift, including removing trash, cleaning and dusting work areas, and folding and refolding retail items.
Display merchandise neatly and attractively to support sales; stock and restock items throughout the shift.
Acknowledge guests, sell items, answer questions, and follow through on guest requests according to hotel standards.
Monitor guest activity in the assigned work area and notify Security of signs of trouble.
Answer the telephone within three rings using correct salutations and telephone etiquette.
Maintain knowledge of daily house count, VIPs, arrivals, departments, and scheduled group activities and locations.
Work cohesively with coworkers and other departments and maintain professional relationships with outside vendors.