Retail Merchandise Manager

Michaels Stores•Charlotte, NC

1d•Onsite

About The Position

The Retail Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate pricing, timely promotional execution, and a customer-ready store environment through strong workload planning and inventory management. The position supports the Store Manager in leading store operations and Company programs, provides Manager-on-Duty coverage, and leads merchandise flow, inventory control, visual merchandising, promotional execution, and Ship from Store fulfillment. The manager also trains and develops team members and partners in maintaining Asset Protection practices. The work environment involves frequent customer interactions in a fast-paced store. Team members must be able to remain standing for long periods, move throughout the store, perform repetitive motions, and work nights, weekends, and early mornings. The role requires bending, lifting, carrying, reaching, stretching, climbing ladders or step stools, and handling merchandise and fixtures weighing up to 25–50 pounds, with or without reasonable accommodation.

Requirements

3+ years of retail leadership experience.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift, carry, push, and pull merchandise and fixtures weighing up to 25–50 pounds, with or without reasonable accommodation.
Ability to climb ladders or step stools to stock and retrieve products.
Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
Ability to work in a fast-paced environment with frequent customer interactions.
Availability to work nights, weekends, and early mornings.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Assist the Store Manager in leading adherence to Standard Operating Procedures and Company programs to ensure compliance with applicable laws and requirements.
Ensure execution of Company policies and standards, holding the team accountable for store conditions and results.
Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
Lead truck execution, including timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.
Plan workloads and prioritize daily tasks, partnering with store leadership to align staffing and execution with business needs.
Execute and maintain SISO routines to support in-stock levels, replenishment accuracy, and sales readiness.
Oversee Planogram execution, ensuring merchandising sets are completed accurately and on schedule.
Establish and maintain visual merchandising standards, including initial product placement and presentation.
Support a clean, organized, customer-ready store, including backroom organization and sales floor recovery.
Manage inventory control to ensure product accuracy, integrity, and efficient stock movement.
Execute ad sets, ensuring promotional signage and product placement are compliant and customer focused.
Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems.
Oversee Ship from Store fulfillment, ensuring orders are picked, packed, and shipped efficiently and accurately.
Process RTVs and ASN receiving, ensuring compliance, accurate documentation, and proper inventory adjustments.
Manage store damages procedures, ensuring proper handling, reporting, and shrink reduction.
Train, coach, and develop team members through structured onboarding and ongoing skill-building across assigned departments.
Partner in maintaining Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.
Perform other duties as assigned.