Retail Membership Sales Specialist
About The Position
Join AAA Club Alliance as an experienced, full-time Retail Membership Sales Specialist in a dynamic retail environment. This role focuses on delivering exceptional service while driving sales success. You will be responsible for selling and processing new AAA memberships, upselling upgrades and add-ons, and engaging with the membership base through in-store sales, inquiries, and outbound calls. You will also welcome new members, present promotions, document leads, and serve as the primary contact for membership-related inquiries. Additionally, you may assist with cashiering, Tag and Title, and IDEMIA services as needed.
Requirements
- Minimum of three (3) years of sales and customer service experience.
- Effective written and oral communication skills.
- Proficiency in computer skills, including navigating multiple websites and programs.
- High school diploma or equivalent required.
- Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
- Ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.
Nice To Haves
- Notary Public designation or willingness to obtain with 6 months of employment.
Responsibilities
- Sell and process new AAA memberships, while maximizing opportunities to upsell and cross-sell upgrades and add-ons.
- Drive active engagement with our membership base through in-store sales, inquiries, and outbound calls.
- Effectively welcome new members, present enticing promotions, and initiate discussions about upgrade opportunities.
- Ensure all leads and interactions are accurately documented, maintaining clear records for future reference.
- Serve as the go-to person in the store for all membership-related inquiries, providing expert guidance and support to customers.
- Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.
Benefits
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
