Retail Membership Sales Specialist

AAA Club Alliance•West Hartford, CT

2d•Onsite

About The Position

Join AAA Club Alliance as an experienced full-time Retail Membership Sales Specialist in a dynamic retail environment. This role focuses on delivering exceptional service while driving sales success. You will be responsible for selling and processing new AAA memberships, upselling upgrades and add-ons, and engaging with the membership base through various channels. The position requires strong sales and customer service skills, effective communication, and computer proficiency. You will also provide support for other store functions as needed.

Requirements

Minimum of three (3) years of sales and customer service experience.
Effective written and oral communication skills.
Proficiency in computer skills, including navigating multiple websites and programs.
High school diploma or equivalent required.
Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
Ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Nice To Haves

Notary Public designation or willingness to obtain with 6 months of employment.

Responsibilities

Sell and process new AAA memberships, while maximizing opportunities to upsell and cross-sell upgrades and add-ons.
Drive active engagement with our membership base through in-store sales, inquiries, and outbound calls.
Effectively welcome new members, present enticing promotions, and initiate discussions about upgrade opportunities.
Ensure all leads and interactions are accurately documented, maintaining clear records for future reference.
Serve as the go-to person in the store for all membership-related inquiries, providing expert guidance and support to customers.
Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.