AAA Retail Membership Sales Specialist
About The Position
AAA Club Alliance is actively hiring for an experienced full-time Retail Membership Sales Specialist. This role involves delivering exceptional service and driving sales success in a dynamic retail environment. The specialist will focus on selling and processing new AAA memberships, maximizing upsell and cross-sell opportunities, and engaging with members through in-store sales, inquiries, and outbound calls. They will also welcome new members, present promotions, discuss upgrade opportunities, and accurately document all interactions. Additionally, the specialist will serve as the primary contact for membership-related inquiries and may assist with cashiering, Tag and Title, and IDEMIA services.
Requirements
- Bring a minimum of three (3) years of sales and customer service experience to the table, demonstrating your ability to drive results and exceed expectations.
- Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
- Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
- Notary Public designation or willingness to obtain with 6 months of employment.
- High school diploma or equivalent required
- Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
- This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.
Responsibilities
- Sell and process new AAA memberships, while maximizing opportunities to upsell and cross-sell upgrades and add-ons.
- Drive active engagement with our membership base through in-store sales, inquiries, and outbound calls.
- Effectively welcome new members, present enticing promotions, and initiate discussions about upgrade opportunities.
- Ensure all leads and interactions are accurately documented, maintaining clear records for future reference.
- Serve as the go-to person in the store for all membership-related inquiries, providing expert guidance and support to customers
- Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.
Benefits
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
