AAA Retail Membership Sales Specialist
About The Position
AAA Club Alliance is actively hiring for an experienced full-time Retail Membership Sales Specialist. This role is situated in a dynamic retail environment, focusing on delivering exceptional service and driving sales success. The specialist will be responsible for selling and processing new AAA memberships, maximizing opportunities to upsell and cross-sell upgrades and add-ons. Key duties include actively engaging with the membership base through in-store sales, inquiries, and outbound calls, welcoming new members, presenting promotions, and initiating discussions about upgrade opportunities. The position requires accurate documentation of all leads and interactions, serving as the primary contact for all membership-related inquiries, and providing expert guidance and support to customers. Additionally, the specialist will serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable. AAA Club Alliance represents nearly 7.4 million members across 13 states and Washington, D.C., and is committed to cultivating a welcoming and inclusive workplace, supporting its associates' growth, and offering a wide array of benefits.
Requirements
- Minimum of three (3) years of sales and customer service experience, demonstrating the ability to drive results and exceed expectations.
- Effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
- Proficiency in computer skills, including navigating multiple websites and programs with ease, essential for multitasking in a fast-paced retail environment.
- High school diploma or equivalent required
- Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
- Ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.
Nice To Haves
- Notary Public designation or willingness to obtain with 6 months of employment.
Responsibilities
- Sell and process new AAA memberships, while maximizing opportunities to upsell and cross-sell upgrades and add-ons.
- Drive active engagement with our membership base through in-store sales, inquiries, and outbound calls.
- Effectively welcome new members, present enticing promotions, and initiate discussions about upgrade opportunities.
- Ensure all leads and interactions are accurately documented, maintaining clear records for future reference.
- Serve as the go-to person in the store for all membership-related inquiries, providing expert guidance and support to customers
- Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.
Benefits
- Starting base compensation of $20.06 to $25.66 hourly
- Eligible to earn incentive pay, with an average payout of $162.00 - $500.00 per month
- Up to three weeks of paid time off during your first year
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
