AAA Retail Membership Sales Specialist (In-Store Sales)

AAA Club Alliance•Midlothian, VA

17h•Onsite

About The Position

AAA Club Alliance is actively hiring for an experienced full-time Retail Membership Sales Specialist. This role involves driving sales success by selling and processing new AAA memberships, maximizing opportunities to upsell and cross-sell upgrades and add-ons. The specialist will engage with members through in-store sales, inquiries, and outbound calls, welcoming new members, presenting promotions, and discussing upgrade opportunities. Accurate documentation of all leads and interactions is crucial. The position also serves as the primary contact for all membership-related inquiries and provides backup assistance in cashiering, Tag and Title, and IDEMIA services if applicable. The company emphasizes a welcoming and inclusive workplace and is committed to employing the best qualified individuals.

Requirements

Minimum of three (3) years of sales and customer service experience, demonstrating ability to drive results and exceed expectations.
Effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
Proficiency in computer skills, including navigating multiple websites and programs with ease, essential for multitasking in a fast-paced retail environment.
Notary Public designation or willingness to obtain with 6 months of employment.
High school diploma or equivalent required.
Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
Ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Responsibilities

Sell and process new AAA memberships, while maximizing opportunities to upsell and cross-sell upgrades and add-ons.
Drive active engagement with our membership base through in-store sales, inquiries, and outbound calls.
Effectively welcome new members, present enticing promotions, and initiate discussions about upgrade opportunities.
Ensure all leads and interactions are accurately documented, maintaining clear records for future reference.
Serve as the go-to person in the store for all membership-related inquiries, providing expert guidance and support to customers.
Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.

Benefits

Starting base compensation for this position is $18.24 to $23.33 hourly.
Eligible to earn incentive pay, with an average payout of $162.00 - $500.00 per month.
Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year.
Medical, Dental, and Vision plan options.
Up to 2 weeks Paid parental leave.
401k plan with company match up to 7%.
2+ weeks of PTO within your first year.
Paid company holidays.
Company provided volunteer opportunities + 1 volunteer day per year.
Free AAA Membership.
Continual learning reimbursement up to $5,250 per year.