Retail Media Account Manager
About The Position
The Retail Media Account Manager is responsible for maintaining and growing strong, long-term relationships with Orange Apron Media supplier and service provider partners. This role serves as a trusted day-to-day point of contact, ensuring partners are supported, engaged, and realizing value from their retail media investments. Focused on retention, satisfaction, and sustained spend, the Account Manager partners closely with the sales team and internal teams to support account strategy, surface growth opportunities, and ensure alignment with Home Depot merchandising category priorities.
Requirements
- Must be 18 years of age or older
- Must be legally permitted to be employed in the United States
- Working knowledge of Microsoft Office Suite
- Excellent written and verbal communication skills
- 4-5+ years of experience in account management, retail media, marketing, or partnerships
- Experience working with suppliers, advertisers, or consumer brands
- Strong communication and relationship-building skills
- Comfortable interpreting performance insights and discussing results with partners
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED
- 4+ years of previous related work experience
Nice To Haves
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
- 5+ years of previous related work experience
Responsibilities
- Partner with the sales team to support account strategy, joint business planning, and supplier reviews.
- Identify opportunities to expand media engagement based on partner needs, category priorities, and performance insights.
- Contribute to upsell and cross-sell recommendations in partnership with sales leadership.
- Ensure partners are aware of new capabilities, solutions, and opportunities within Orange Apron Media.
- Support onboarding of new suppliers and service providers by helping them understand Orange Apron Media programs, processes, and expectations.
- Provide ongoing guidance, education, and resources to help partners navigate the retail media ecosystem effectively.
- Act as an internal advocate for partners, coordinating with sales, analytics, and media teams to ensure strong partner experiences.
- Review campaign performance summaries and reporting in partnership with analytics and sales teams.
- Help translate performance insights into clear takeaways and recommendations for partners.
- Participate in partner check-ins and business reviews to reinforce value, alignment, and future opportunities.
- Serve as the primary day-to-day contact for assigned supplier and service provider partners.
- Build and maintain strong, trusted relationships through consistent communication and proactive engagement.
- Understand partner business objectives and retail media goals to ensure alignment with Orange Apron Media offerings.
- Support long-term partnership health by addressing questions, resolving issues, and coordinating internal support as needed.
- Strengthen supplier engagement and satisfaction to drive retention and ongoing media investment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
